What are the responsibilities and job description for the Service Advisor position at Parsons Auto Group?
At Parsons, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and a great culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Parsons is the best in the business and we're sure you'll see why!
Benefits
- Medical, Dental & Vision Insurance
- Paid time off and vacation
- Short/Long Term Disability
- Life Insurance
- Growth opportunities
- Paid Training
- Long term job security
- Health and wellness
- Discounts on vehicles purchases and services
Responsibilities
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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Ensure the daily inventory of technicians' time is consistently sold to service customers.
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Distribute work between technicians efficiently.
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Answer technical questions about vehicle problems, warranties, services, and repairs.
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Maintain Net Promoter Score at or above company standards.
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Reinforces company policies and adheres to company standards.
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Encourages compliance with applicable laws and regulations.
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Maintain good working relationship with coworkers, customers and the factory.
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.