DI Supervisor

Department:

Diagnostic Imaging

Schedule/Status:

Varies; Full Time

Standard Hours/Week:

40

General Description:

The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare. Under the direct supervision of the Director of Diagnostic Imaging or designee, this position is responsible for supervision of daily operation of assigned area(s) including oversight of staff performance, exam quality, positive patient experience (patient throughput with on-time starts) and all other matters pertaining to patient care in Imaging. Ensures compliance with Federal and State of Florida Department of Health, Bureau of Radiation Control and ARDMS.

Key Responsibilities:

• Supervises daily operation of assigned area including oversight of staff performance, exam quality, positive patient experience (patient throughput with on-time starts) and all other matters pertaining to patient care in Imaging.
• Provides encouragement, education, support, orientation and training to motivate staff in meeting departmental and compliance standards.
• Supports team, answering process questions and addressing employee and patient concerns. Completes staff performance appraisals, job competencies and educational assessments.
• Ensures the team is performing accurate scheduling, verification of benefits, pre-authorization and pre-certification of Imaging exams.Develops staff schedules, coordinates coverage for scheduled days off and call-outs. Assists in department when busy, relieving staff for lunches/breaks, and performs Imaging exams (for the modality in which they hold a license or specialty examination) when needed.
• Provides troubleshooting/problem solving and makes decisions for assigned work area. Coordinates and supervises the Quality Improvement activities and Joint Commission standards within assigned area(s).
• Provides superior customer service to patients, physicians’ offices and fellow employees at all times.
• Informs technologists and patients of any delays striving to ensure on-time start of exams. Utilizes patient service recovery resources when appropriate.
• Performs time and attendance adjustments, monitors overtime, absenteeism and tardiness.
• Flexes staffing on a daily basis to meet productivity standards. Tracks productivity and holds staff accountable for meeting goals.
• Maintains cleanliness and general order of all areas. Orders office/clinical supplies ensuring adequate par levels and reducing controllable expenses to meet budget.
• Attempts to resolve patient issues delivering excellent patient experiences before escalating to manager.
• Provides constructive and instructive feedback to staff in a positive manner. Regularly meets with staff, physicians and leadership to ensure service levels are maintained.
  
  
  

Requirements:

Formal Education:

• Associate’s Degree or other Two-Year College equivalent required.
  
  
  

Work experience:

2 years to < 3 years supervisory experience

Required Licenses, Certifications, Registrations:

• State of Florida Radiologic Technologist License required.
• American Registry of Radiologic Technologists (ARRT) CI or IV ARRT Licensed RT
• BCLS through the American Heart Association required.
  
  
  

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

• Benefits Start on Day 1
• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
• Annual Accrual of 152 Personal Leave Bank (PLB) Hours