Telemetry Systems Field Engineer

Parraid, a products company, is wholly devoted to design, engineering, sales, and support of telemetry data systems and tactically oriented mission-critical communications solutions. We are headquartered in Hollywood, MD, with a great team, well-established product lines, and a growing client base.

The Telemetry Systems Field Engineer (All Sales Regions) is responsible for providing technical support and training for all Parraid telemetry products, systems, and associated components. This individual will travel to client sites providing engineering support to current and newly identified clients, working in conjunction with Parraid Telemetry Sales Lead(s) and Sales Manager.

Responsibilities:

• Assist the Telemetry Sales Lead(s) in building relationships sufficient to penetrate and manage the customer base
• Organize and lead specific training and product support engagements in the assigned market space
• Train and advise clients in the architecture, installation, utilization, and operation of telemetry ground station equipment and auxiliary telemetry products related to the Parraid Telemetry Data Systems (e.g., airborne telemetry equipment from partners)
• Provide contextual support to clients regarding information technology (IT) systems that utilize Parraid Telemetry Data Systems products
• Diagnose problems in the field with telemetry product line hardware and software
• Coordinate maintenance and upkeep of demonstration / training units with the Parraid development team
• Submit weekly forecasting, planning, tracking, and reporting to Sales Manager
• Analyze records of present and past sales, trends and costs, estimated and realized revenue, for use in future planning of product support activities
• Assist Sales Lead and Sales Manager in developing key account strategy planning
• Assist Sales Lead and Sales Manager in developing short and long-term strategic product support and warranty sales strategies and objectives for the assigned market space
• Participate in strategic sales and client account development planning
• Works towards Team as well corporate sales objectives and revenue goals
• Aggregate customer feedback on market trends and participate in maintaining a strategic product line roadmap
• Participate in relevant company and industry events
• Substantial travel is to be expected

Skills

• Ability to manage responsibilities independently and work remotely
• Rely on experience and judgment to plan and accomplish goals
• High energy level with keen business awareness, strong competitive drive, and excellent people skills
• Excellent listening skills as well as solid verbal and written communication skills
• Ability to create concise reports
• Some proficiency with Microsoft Dynamics CRM software or related enterprise CRM tool is highly desirable
• Proficiency with Microsoft Office tools (especially Word, PowerPoint, Excel, SharePoint, Teams)
• Ability to demonstrate / present systems and software to clients
• Proficient with, and able to provide instruction of, the installation, operation, and employment of Parraid Telemetry Data Systems products
• Proficiency with underlying mechanical and electrical principles, including installation and wiring techniques, is highly desirable
• Demonstrates knowledge of relevant telemetry standards and concepts.
• Excellent math and analytical skills
• Ability to stand on your feet for 8 hours and move at least 60 pounds

Experience:

• Bachelor’s degree in computer science, electrical engineering, or equivalent electronics training in a military or civilian technical school
• Minimum of four years of experience with hands-on technical field support relevant to telemetry data systems

Job Location:

• Parraid headquarters is in Hollywood, Maryland, United States
• Ability to work from Parraid headquarters office is required

Salary Range:

Benefits

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Applicants with disabilities may contact Human Resources to request and arrange accommodation. If you need assistance to accommodate a disability, you may request accommodation at any time. Please contact us at 301-690-0690 x 380.