Window Installation Manager

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Job title: Window Installation Manager

Pay: $99,964 - $123,485 annually

Location: Fife, Washington

Schedule: Monday-Friday 6:00am-3:00pm

The Window Installation Manager is responsible for a value-added enhancement to the window division along with working in conjunction with the sales team for profitable and sustainable growth.

The Window Installation Manager is responsible for utilizing the company's FACE values, mission, and vision as guides in order to lead their employees and reach the yard's goals. This is accomplished through servant leadership and managing of the team. This position is also responsible for implementing operational strategies and objectives to ensure window installation goals are met.

This position directly reports to the Division Sales Manager. The Window Installation Manager interacts daily with all employees and customers. This position interacts with corporate employees, (Central Purchasing Department, Account Management Team, Sales Managers, Human Resources, IT Department, and the Parr Leadership Team) as well as interacting regularly with vendor representatives and industry associates.

Qualifications

• High school diploma or GED
• 3 years prior supervisory/management experience
• Ability to speak, write, and read English required
• Class C driver's license and must have and maintain a good driving record required
• Knowledge of management principles, practices, and protocols
• Knowledge of home and commercial construction principles, practices, and protocols
• Knowledge of window installation techniques and basic window warranty service
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Proficiency in Microsoft Word, Excel, and Outlook
• Willingness to commute and/or relocate

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment.
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers.
• Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.
• Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic, and commitment to excellence.
• Ability to think and respond quickly, positively, and professionally to constantly changing circumstances.
• Ability to appropriately manage stress and interact with others.

Duties and Responsibilities

Leadership

• Supervise and direct the installation and field service teams
• Identify and respond to the need for personnel changes
• Continually evaluate and, as necessary, encourage change in the policies and procedures related to the installation operations
• Work well with all departments within PARR
• Support and follows PARR's brand standards
• Recognize opportunities for improvement, turns that quickly into decisive, confident, and proactive action
• Demonstrate confidence and carries self as a leader of the organization
• Demonstrate FACE values and works through problem with a solution orientation when faced with challenges
• Looks for ways to involve self and team within the community
• Perform other related duties as assigned

People Development

• Identify and articulate performance expectations to employees
• Create and maintain a well-rounded staff through cross training, open communications, and continuing education
• Utilize the Parr University program and support the training ecosystem, providing adequate time and space for participants regardless of business volume
• Stay current with employee evaluations
• Follow and utilize company attendance policy as a performance management tool
• Ensure that all new hires complete the 90-day new hire schedule appropriately and attend New Associate Orientation
• Create team driven environment where the team is working towards a common goal
• Understand enough of each position to teach as well as substitute if needed
• Give prompt and straight feedback, especially reward and recognition
• Has a cross training program that's clear to employees
• Encourage team members to participate in decision making process
• Work with every individual to create career plan for themselves
• Delegate tasks effectively
• Create trust in team by sharing and following up

Business

• Enforce all company policies
• Achieve annual profit projections
• Continually update product knowledge and installation techniques
• Maintain corporate guidelines and criteria for customer service
• Ensure an appropriate level of installation material is maintained in facility and vehicles
• Collaborate with Central Purchasing to align inventory needs with timing of available stock
• Prepare, monitor, and control annual budget for department
• Establish and maintain professional relationships with customers and sales teams
• Ensures equipment operators are trained in all aspects of safe and efficient vehicle use, as well as properly completing daily pre/post trip inspections
• Promptly calls/emails the support teams back when they reach out
• Walks new hires through benefit enrollment and knows eligibility basics
• Works with HR on performance management and employee evaluations
• Hires and onboards correctly and timely with all proper processes and paperwork
• Follows random drug testing protocol
• Reports all accidents/incidents promptly using PARR standard procedures
• Completes preventative maintenance for all equipment in accordance with Fleet Manager guidelines and notifies them of issues affecting fleet safety, performance, or customer support

Communication

• Promptly respond to customer complaints and concerns
• Promotes a culture of new ideas
• Team uses "us" language about PARR – not "you/those guys"
• Sets expectations and goals, holds people accountable
• Upholds the 12 commitments to communication from Discover the Difference
• Takes ownership of opportunities for team to improve and works to be a part of the solution
• Entire team works cordially, professionally, diplomatically and with a high level of customer service
• Strives for continuous improvement; seeking out, listening, and responding to input from employees and customers
• Allows disagreement and uses it to create discussion and consensus
• Willing and adept to communicate with team about ways improvement is needed
• Demonstrates great listening skills and follow-up as necessary

Working Conditions

The Window Install Manager works in and out of the office. The working hours typically fall between 7am – 5 pm but will be flexed when applicable.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Ability to work indoors in a normal office environment for an entire day
• Must be able to grasp, talk, hear, and operate a computer and keyboard
• Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet
• Must be able to work outdoors in all weather conditions
• Must be able to drive a vehicle when necessary
• Both local and overnight travel may be required

We know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for 4 years in a row, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• Standard medical plan option with a very low $1,000 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing 
• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.

Salary : $99,964 - $123,485