What are the responsibilities and job description for the Client Support Representative position at Parmele Disability Advocates?
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Hours: Monday - Friday 8:00 - 5:00 PM (Hybrid schedule)
Location: Wichita, KS
At Parmele Disability Advocates, we are dedicated to making a difference in the lives of individuals seeking disability benefits. Our team provides compassionate, high-quality service to clients navigating some of the most challenging times in their lives. If you are passionate about helping others and thrive in a fast-paced, client-focused environment, we invite you to apply.
About the Position
Location: Wichita, KS
At Parmele Disability Advocates, we are dedicated to making a difference in the lives of individuals seeking disability benefits. Our team provides compassionate, high-quality service to clients navigating some of the most challenging times in their lives. If you are passionate about helping others and thrive in a fast-paced, client-focused environment, we invite you to apply.
About the Position
We are currently hiring a full-time Client Support Representative to serve as a key point of contact and support system for our clients. You’ll guide them through the intake process with care, empathy, and professionalism. It's our goal to make sure every client feels seen, heard, and supported from the very start. If you’re confident on the phone, love connecting with people, and thrive in a structured yet purpose-driven environment, we’d love to meet you.
Key Responsibilities:
- Serve as the first point of contact for potential clients via phone or live chat.
- Explain our Social Security Disability (SSDI) and Veterans Affairs (VA) legal services with warmth and clarity.
- Listen compassionately, ask thoughtful questions, and help clients take their first steps toward receiving the benefits they deserve.
- Accurately enter and maintain client data in our internal systems.
- Coordinate consultations and follow-ups between potential clients and our legal team.
- Provide additional administrative support as needed to ensure a seamless onboarding experience.
Qualifications:
- Confident phone manner and demeanor.
- Ability to set the tone and pace of calls effectively.
- Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning.
- Proficiency in Microsoft Office.
- Strong attention to detail & critical thinking skills.
- Prior experience in phone-based sales and customer service, as well as administrative duties.
- Strong interpersonal skills.
Flexible work from home options available.
Salary : $15
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