What are the responsibilities and job description for the Host/Hostess position at Parlour 1886?
Job Summary
We are seeking a friendly and organized Host/Hostess to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills and the ability to manage reservations efficiently while maintaining a positive dining experience.
Responsibilities
- Greet guests warmly upon arrival and guide them to their tables.
- Manage reservations and waitlists using Toast POS or similar systems.
- Communicate effectively with guests regarding wait times and seating arrangements.
- Assist in maintaining the cleanliness and organization of the front-of-house area.
- Provide menu information and answer any questions guests may have about food and beverages.
- Collaborate with servers and kitchen staff to ensure smooth service flow.
- Handle phone inquiries with professionalism, demonstrating excellent phone etiquette.
- Help resolve any guest concerns or complaints promptly and courteously.
Requirements
- Previous experience in hospitality or restaurant settings is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Ability to communicate clearly and effectively with both guests and team members.
- Familiarity with POS systems, particularly Aloha, is a plus but not mandatory.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- A positive attitude and willingness to help others in a team-oriented atmosphere.
- Flexibility to work various shifts, including evenings and weekends as needed.
Join us as we create memorable dining experiences for our guests!
Job Type: Part-time
Pay: $12.00 - $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12 - $14