Regional Manager

Parlor Doughnuts Regional/Area Manager

Reports To: Ownership Group

The Regional Manager is a leader who exemplifies Parlor values and upholds standards and policies. The Regional Manager is responsible for hiring/developing staff, managing day-to- day operations, establishing a productive and efficient work atmosphere, and meeting financial/operational targets. To be successful in this role, the Regional Manager should be a thoughtful leader and a confident decision-maker, helping other people develop and be productive, while ensuring shop profitability.

Duties & Responsibilities

• Cultivate Parlor’s mission and values
• Building a team, implementing given systems, and delegating responsibilities.
• Working at least 30 hours/week in the various departments (in the schedule).
• 10 hours at home in admin work (scheduling, onboarding, answering emails. Also handling donation, wedding, and large order inquiries.
• Oversee day-to-day operations and ensure excellence, cleanliness, and quality.
• Serve as a point of contact with corporate staff and maintain lines of communication.
• Hire staff and ensure training/development in accord with Parlor standards, including:
• Ensuring all employment-related papers/forms are completed on a timely basis.
• Set work schedules and verify timecards.
• Implement and uphold necessary strike system
• Safeguard assets and ensure cash deposits are made in a timely fashion.
• Note, record, and deposit cash weekly to the bank.
• Upkeep spreadsheet noting all amounts of deposits.
• Ensure adequate change is in the safe and available for managers to get as needed.
• Work to reduce expenses, enhance productivity, and maximize profitability.
• Manage shops to meet goals/targets for staffing, cost of goods sold, and waste.
• Have an extensive knowledge of every area within the business, including:
• Certified in all areas of the shop
• Serve Safe Manager Certified
• Ensure staff follows all policies/procedures as well as health & safety regulations.
• Provide solutions to issues and seek opportunities for improvement.
• Order/purchase supplies needed from approved vendors.

• Oversee recruitment and training of new employees.
• Planning for changes in seasons, levels of business, etc (ie. Spring Break, school out of session, slow season in Jan. & Feb.)
• Create and foster a “team” working environment.
• Leader in all aspects
• Inspire employees to care
• Maintain and manage professional character within the workplace.
• Setting a professional standard for employees
• Handling business to business sales and transactions
• Resolve conflicts and respond to team members & customers' concerns.
• In contact with national reps and vendors
• Ensure orders from vendors (manifests) are accurately fulfilled and on the truck. 19. Equipment upkeep and maintenance
• Monitor equipment cleanliness and enforce routinely cleanings through shop managers
• If equipment is malfunctioning, researching manuals and attempting to fix in house. If issue is not fixed, action is taken through professional attention
• Biweekly deep clean of ovens, biweekly filtering doughnut grease, once a month fully changing grease out

Qualifications

• Leadership skills.
• Excellent Interpersonal skills.
• Outstanding organizational skills.
• Attention to detail.
• Able to juggle multiple tasks in a fast environment.
• Physical stamina to withstand a full shift potentially on their feet and long hours.
• Conflict resolution.
• Willingness to go above and beyond.

Education and Experience

• Practical experience in various food service positions.
• Must obtain/maintain ServSafe® Manager or State certification.
• Knowledge/training/certification in kitchen emergencies (First Aid, CPR, Fires).
• Customer service experience.
• Management experience.

Other Duties

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Monitor reviews on social media and online
• Ensure all revenue centers are efficiently running (drive thru, POS, 3PD)

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• Paid time off

Work Location: In person

Salary : $55,000 - $62,000