People Operations Partner New

YOUR MISSION:

As a People Operations Partner (f/m/d)*, you will support and drive flawless people experience at Parloa by implementing scalable processes and fostering a sense of belonging.

IN THIS ROLE YOU WILL:

• Take ownership of the local Pre-, On- and Offboarding including coordinating and hosting onboarding sessions.
• Be responsible for People's Administrative tasks such as VISA processes, offer letters and reference letters.
• Manage legal compliance to support our remote team.
• Support in contract management and US benefit administration, including open enrollment.
• Handle daily employee requests via our ticketing system, also supporting the global team in Berlin
• Maintain our internal knowledge base.
• Manage data by record keeping, documentation, and fillings.

Our People Tech-stack:

HiBob, JustWorks, Leapsome, Greenhouse, Notion, Gaia, GSuite, Slack, Asana

WHAT YOU BRING TO THE TABLE:

• Regular in-office collaboration in our New York City (Manhattan) location at least 3 times per week
• Ability to travel to Berlin from time to time for team events and closer collaboration with the global team in Berlin.
• Experience in designing and implementing people processes including but not only global Pre-, On- and Offboarding.
• Experience in employee relations and people administration tasks.
• Proficient in HRIS and other People related software.
• Local state compliance and labor law knowledge, with experience in supporting a remote team across the US.
• Ability to adapt to and work in a fast-paced environment.
• Sophisticated Project Management skills.
• Benefit Administration knowledge.

NICE TO HAVE:

• Experience in Policy development.
• Payroll systems and processes knowledge (Justworks)
• HiBob (HRIS) knowledge desirable
• Experience with immigration and US visa processing.

WHAT'S IN IT FOR YOU?

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
• Invitation to join us in Berlin for an immersive company onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, Unlimited PTO and travel opportunities.
• Regular team events, game nights, and other social activities.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.

Your recruiting process at Parloa:

Recruiter video call Meet your manager Peer Interview Bar Raiser Interview

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.