What are the responsibilities and job description for the Customer Care Ambassador position at Parkway?
Parkway is seeking an experienced Customer Care Ambassador for its Parking-Centric Customer Care Call Center (located at our home office at 150 N Broad St.) The Call Center’s main responsibility will be to assist customers across North America, 24/7, with customer service issues they encounter while at Parkway’s automated cashier parking facilities.
Customer issues include but are not limited to:
- Assisting customers with questions about pricing, coupons, facility amenities, or the surrounding area
- Adjusting pricing or applying coupons
- Providing account support for monthly customers as well as signing up new monthly customers
- Assisting customers at facility Entry/Exit
- Assisting customers who were issued a citation at Pay & Display facilities
- Dispatch assistance to a location if a customer issue cannot be resolved remotely
In addition to customer service, the Customer Care Center will have remote video access to sites and will be responsible for responding to alarms stemming from video analytics and other smart devices in Parking facilities and responding according to protocols.
Shift: Full-Time - Sunday through Wednesday, 11:30am - 8pm
Must have a flexible availability to cover other shifts and the ability to attend initial new hire training Monday through Thursday, 8:30 am - 4:30 pm.