Client Services Associate

Role Description

The Client Service Associate is a motivated, detail-oriented professional who provides high-quality, high-touch administrative support to Financial Advisors, their prospective and existing clients, and branch staff. This essential role requires strong communication skills, exceptional organizational abilities, and the capacity to manage multiple priorities in a fast‑paced environment. The ideal candidate is a proactive problem solver who thrives in a client-focused, team-oriented setting.

Key Responsibilities

• Serve as the first point of contact for a high volume of daily client interactions, including basic inquiries, quotes, and meeting scheduling via phone, email, in-person, virtual meetings, and mailings.
• Work independently and collaboratively within a dynamic team to support Financial Advisors and branch operations.
• Onboard new clients, open new accounts, and research client and security information using internal databases and related technologies.
• Ensure all client information and documentation remain current and compliant with firm policies and industry regulations.
• Process and monitor asset transfers from other firms, ensuring successful receipt of assets and accurate cost basis information.
• Fulfill client requests for domestic and international wire transfers, ACH transactions, checks, and internal transfers.
• Monitor available cash awaiting investment, including preparing weekly cash and cash equivalent reports for Financial Advisors.
• Review corporate action items and account alerts and communicate relevant information to Financial Advisors.
• Create, update, and maintain accurate client records using Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing initiatives, including seminars and client-facing events.
• Participate in training, cross-training, and professional development opportunities to remain current on firm and industry practices.

Knowledge, Skills, and Abilities

• Demonstrated commitment to providing exceptional client service.
• Knowledge of general office practices, procedures, and administrative methods.
• Familiarity with financial markets, investment concepts, and securities industry regulations.
• Proficiency with CRM software or similar contact management tools.
• Strong Microsoft Excel skills, including spreadsheet development and reporting.
• Excellent verbal and written communication skills across multiple platforms (in-person, phone, virtual, and written).
• Ability to organize, prioritize, and track multiple detailed tasks with frequently changing deadlines. Initiative in identifying time-sensitive matters and proactively following up to ensure timely completion.
• Capability to handle stressful situations calmly and professionally.
• Strong analytical and problem-solving skills.

Education and Experience Requirements

High School Diploma or equivalent required.

One (1) or more years of experience in the securities industry or a related field preferred.

Other

401k Match

Subsidized Health, Vision, and Dental Insurance

Plano, TX