IT Administrator

Parkview is growing once again. We are looking for IT candidates with tier 2 tech support experience to join the team. This will be a FULLY ON-SITE POSITION.

The IT System Administrator is vital to expanding system administration capacity within the IT team, enabling senior technical staff to dedicate their efforts to strategic, high-value projects. This role provides advanced technical support throughout the organization, serving as an escalation point for Tier 1 issues and assisting with a wide range of system administration duties. The position is responsible for troubleshooting complex challenges, ensuring optimal system performance, and bolstering infrastructure initiatives.

Key Responsibilities

• Support system administration and assist with Intune management and policy deployment.
• Maintain workstation imaging and Autopilot processes, support RBAC administration and user provisioning, and participate in system patching and maintenance.
• Assume ownership in administering specific systems alongside the IT Supervisor.
• Work closely with IT Technicians to resolve escalated technical issues, support workstation deployments and technology refresh projects.
• Contribute to onboarding and offboarding technical tasks and document infrastructure processes.
• Execute processes developed by the IT Supervisor, assist with testing and deploying new automation tools, and facilitate the transition from manual to automated workflows.

• Customer service oriented and demonstrates a commitment to team values and high standards of care.
• Strong written and verbal communication skills are essential.
• Possess basic networking knowledge, proficient with Office applications, and familiarity with the Microsoft 365 suite, including Exchange, Teams, and SharePoint.
• Strong problem-solving and analytical thinking skills.
• Ability to prioritize and manage multiple tasks efficiently, communicate clearly with both technical and non-technical users, maintain a proactive and detail-oriented mindset, and work collaboratively within a team.
• Strong documentation and repeatable processes, along with effective collaboration with internal teams and MSP partners

Education & Experience

• High school diploma or equivalent required with some technical training strongly preferred.
• Three to five years of relevant experience with Active Directory and Entra ID required, and Intune experience is a plus. Scripting skills, particularly in PowerShell and Python, are highly preferred, and recommended experience with ticketing systems, RMM tools, and MSP environments is desirable.
• Previous Tier II Tech Support experience supporting Windows desktops and users working in off-site locations and remote.

Salary : $32 - $36