IT Help Desk Technician

Immediate Opportunity for IT Helpdesk Technician – Full-Time

Are you looking for a rewarding position that offers an opportunity to give back to the community? Come join the ParkTree Community Health Center Team!

ParkTree Community Health Center provides comprehensive and integrative medical, dental, and behavioral health services to the local community in the Pomona and Ontario areas.

We are looking for an energetic, professional IT HelpDesk Technician to join our team to join our IT Department

Job Summary:

Under direction from the CIO, performs help desk IT support in resolving hardware and software technical problems and service requests/questions received by telephone and/or electronically by end- users; maintain, track and create reports for calls and electronic requests received; can also asssist in operating enterprise computer systems as required.

Comprehensive Employee Benefits including, but not limited to:

• Comprehensive Medical/Dental/Vision benefits for Full-Time employees
• Paid holidays, Sick Time and Paid Time off
• Retirement Plan with employer contribution
• Tuition Assistance
• Employee Assistance Program (EAP)

Essential Duties:

• Provides first and second level technical support to internal and external customers via the service desk regarding computer hardware, peripherals, or software operation.
• Responds to help desk calls, email, or other electronic communication in a prompt and courteous manner; prioritizes multiple help desk calls and requests for service; troubleshoots and identified problems in a timely manner to achieve User satisfaction; resolves problems, including user account and password resets; and provides follow-up with users to ensure problem resolution.
• Maintains help desk logs in the ticketing system, generates reports, escalates urgent problems, and informs supervisor of recurring issues.
• Provides both telephone and remedial instruction to users on standard desktop applications utilized by ParkTree Community Health Center.
• Operates and troubleshoots peripheral devices such as printers, scanners, copiers, audio visual equipment, etc.
• Works to identify and resolve system hardware problems and warranty replacements with vendors as necessary.
• Enter and track calls and request for services and training into the call tracking system used by Information Technology; categorize, summarize, create and maintain knowledgebase entries.
• Maintains inventory of IT equipment in the approved system.
• Performs routine preventative maintenance on computer and peripheral equipment; cleans printers, scanners, etc.
• Provides hardware support to end users on peripheral networked and mobile devices including minor repairs, configuration and/or replacement of defective peripherals.
• Builds O/S images with all drivers and configurations and utilizes Microsoft Active Directory or SCCM to update PCs and laptops across the network.
• Perform all assignments within the deadlines set and regularly communicate the status of various projects to the Management team and other staff members
• Travel to all company locations to trouble shoot and resolve hardware and software issues
• Work cooperatively with technical support staff to resolve system problems.
• Stays current with system information changes and updates.
• May provide after-hours support as needed.
• And other duties as assigned.

Job Qualifications and Skills:

• Two-year technical degree or equivalent certification/education from vocational school
• 1-2 years minimum experience in computer technical support.
• Experience in diagnosing and troubleshooting hardware/software problems via phone, remote access, and in person.
• Familiarity with patch management tools (e.g. SCCM, Intune) preferred.
• Operate a computer and related peripheral equipment. Communicate effectively both orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Knowledge of: help desk support principles; the operation of personal computer hardware, software, and associated peripheral equipment; customer service principles; and documentation, record keeping practices, storage and retrieval.
• Ability to: apply knowledge of personal computer hardware and software; provide technical support to Users via a service desk regarding computer hardware and software operation; respond to user requests for service in a timely manner; troubleshoot, identify and resolve computer-related problems; communicate clearly and effectively, both verbal and written; follow written and oral instructions; learn new concepts and technologies; maintain good customer service skills; maintain cooperative work relationships with staff.
• Proficiency with Microsoft Office suite.
• Excellent written and oral communication skills.
• Network experience preferred
• Organized, sets priorities, and meets deadlines. Must have strong attention to detail.
• Ability to work as a team player and work independently
• Must posses an unrestricted driver’s license and auto insurance.

Physical Requirements:

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working on a computer
• Must be able to lift/carry/push up to 30 pounds at a time.

ParkTree Community Health Center (PCHC) is an equal opportunity employer. PCHC does not discriminate on the basis of race, color, creed, national origin, veteran's status, medical condition or disability, religion, ancestry, age, sex, marital status, or sexual orientation in accordance with all applicable requirements of Federal and State laws.

To apply please send your resume (in PDF or Word Format)

Job Type: Full-time

Pay: $22.44 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $30