Leasing Consultant

Position: Leasing Consultant, Conventional Multi-Family Residential Communities

The Leasing Consultant is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Essential Responsibilities:

• Perform all sales and leasing activities in person, via phone, and/or virtually.
• Achieve property revenue and occupancy goals through prospect interactions- greeting and qualification, property tours, application processing, credit screening, criminal background checks, lease generation, move-in package preparation, and ensuring a smooth resident move-in and lease signing.
• Assist with apartment inspections prior to resident move-in and coordinate outstanding items with the maintenance team.
• Stay informed about market and competitor conditions, develop, and implement marketing plans, and follow established policies related to concessions, specials, and other programs.
• Execute marketing activities under Community Manager’s guidance to drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (Facebook, Instagram, e-mail, and other websites), and following other property-specific marketing plans, drives, and special programs.
• Utilize property management software (e.g., Yardi) to track availability, record prospect and resident activities, manage data, and capture critical information.
• Ensure the property and show units meet Company standards for show quality through daily inspections and communication with the maintenance team.
• Follow-up with prospects and new residents to ensure their satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls to finalize decisions to lease and/or renewals.
• Support property's lease renewal program.
• Respond quickly and courteously to resident and client/owner concerns, taking prompt action to solve problems or escalate requests.
• Complete various accounting, financial, administrative, and other reports.
• Perform additional duties as assigned or necessary.

Qualifications/ Abilities

• Have 1-2 years prior experience as a Leasing Consultant working in Conventional Multi-Family Residential Communities, or prior experience in a customer-service oriented sales environment.
• Prior experience with property management software - Yardi and CRM a plus!!
• Possess a high-level, customer-focused mentality..
• Have outstanding written and verbal communication skills.
• Social media savvy.
• Have an aptitude for and enjoy sales.
• Collaborate with team members to prioritize solutions and drive results.
• The ability to understand issues and determine resolutions.
• Bi-lingual ability is a bonus.
• Engage with residents, prospective residents, and associates to understand their needs.

Job Type: Full-time - 5 days a week, to include Saturdays, on most weekends.

Work Hours: This is a full-time position and typical site hours are open from 9:00am to 6:00pm Monday- Friday, and Saturday 10am-5pm.

Leasing Consultants must be available to work on weekends when scheduled and must be able to perform the essential job functions unaccompanied.

Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Employment history that demonstrates the application and usage of a sales, marketing, internet, and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports. High school diploma or GED equivalent is required.

Language Ability: Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features, and answer questions. Ability to write routine reports and correspondence.

Computer Skills: Proficiency in word processing, property management applications (preferably Yardi), and spreadsheet management programs to complete required reports and employment documents. Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances, including using Google and other search engines, and navigating the internet and websites.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to type, handle or feel objects, talk, and hear. The employee is frequently required to stand, walk, reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to Employee must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Parktown Living Offers Exciting Career Opportunities!

Parktown Living offers tremendous growth opportunities in a company that truly values its team. We foster an environment where your voice matters and is heard, and where your hard work is recognized and rewarded. If you’re looking for a place to build a fulfilling career, we want you on our team!

Why Join Us?

Unmatched Growth Potential – We invest in your career with training, mentorship, and promotion opportunities.

Employee Empowerment – We believe in your ideas, your leadership, and your potential—because YOU make a difference.

Recognition for Excellence – Your achievements won’t go unnoticed. We celebrate and reward top performers.

Work-Life Balance & Competitive Benefits – We prioritize your well-being while offering industry-leading perks.

Who You Are:

An experienced property management professional passionate about delivering top-notch service

A problem-solver who takes initiative and thrives in a fast-paced, dynamic environment

A team player who enjoys contributing to a shared vision and driving success

A forward-thinker who is ready to grow and lead in an organization that recognizes and rewards excellence

Let's grow and succeed together!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $20