What are the responsibilities and job description for the Automotive BDC Representative (Call Center Agent) position at Parks of Gainesville?
Location: Parks of Gainesville Ford, Lincoln, Hyundai and Used Car Superstore
Job Description:
We’re seeking a high-energy Automotive BDC Representative to join our team! As a vital member of our Business Development Center, you will be the first point of contact for customers interested in purchasing or servicing a vehicle. Your role will be focused on setting quality appointments, following up with internet and phone leads, and helping drive qualified traffic into the dealership.
Daily Responsibilities:
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Make a minimum of 100 outbound calls per day to service prospects
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Respond to all internet leads, inquiries, and follow-ups via phone, text, and email
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Confirm and schedule appointments, ensuring maximum show rates
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Maintain accurate notes and updates in the CRM (DriveCentric)
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Work closely with the sales team and managers to pass along qualified opportunities
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Follow dealership scripts and guidelines to ensure brand consistency
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Meet or exceed daily, weekly, and monthly performance goals
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Participate in daily team meetings and performance reviews
Requirements:
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Prior experience in a high-volume call center or BDC is preferred
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Strong communication skills and phone etiquette
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Ability to thrive in a fast-paced, goal-driven environment
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Basic computer and CRM navigation skills
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Reliable attendance is non-negotiable
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Available to work full-time, including some evenings and weekends
Compensation & Perks:
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Competitive hourly rate or salary
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Bonus & commission structure based on appointment shows and sales
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Paid training
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Health, dental, and vision benefits available
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Opportunity for growth within a high-performing dealership group
- Two shift options available. Open 8am-5pm or Closing 9am-6pm
- Opener preferred
Apply Today:
Ready to join a winning team and make an impact from day one? Apply now and start your career in one of the fastest-growing departments in the dealership!