What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE (CSR) position at Parks Coffee?
CUSTOMER SERVICE REPRESENTATIVE (CSR) Prostar Services – Wilson, NC Hourly Performance Bonuses | Fast-Paced | A-Team Culture
Prostar Services is growing fast and we're looking for an energetic, detail-oriented, customer-focused CSR to help our homeowners get fast, professional HVAC Plumbing service. This is NOT a boring call center job - this is a high-impact, fast-moving, customer-experience role inside one of the top service companies in Eastern NC.
If you're positive, organized, love talking to people, and thrive in a busy environment, this is the perfect job for you.
What You Get
Your job is simple:
Turn inbound calls into booked appointments - fast, friendly, and accurately.
Day-to-day Responsibilities
Who We're Looking For
We want a CSR who brings energy, accuracy, and personality.
Must Be
About Prostar Services
Our culture is simple:
Job Posted by ApplicantPro
Prostar Services is growing fast and we're looking for an energetic, detail-oriented, customer-focused CSR to help our homeowners get fast, professional HVAC Plumbing service. This is NOT a boring call center job - this is a high-impact, fast-moving, customer-experience role inside one of the top service companies in Eastern NC.
If you're positive, organized, love talking to people, and thrive in a busy environment, this is the perfect job for you.
What You Get
- Competitive hourly pay performance bonuses
- Full-time, year-round work
- Paid holidays & vacation
- Growth path: CSR → Dispatcher → Call-By-Call → Office Lead
- In-house training
- Supportive, drama-free team
- A company that actually appreciates you
Your job is simple:
Turn inbound calls into booked appointments - fast, friendly, and accurately.
Day-to-day Responsibilities
- Answer inbound calls with energy & professionalism
- Book jobs using our proven call-flow scripts
- Enter customer info accurately into ServiceTitan
- Follow up with customers to confirm appointments
- Provide 5-star communication on every interaction
- Support techs, dispatch, and the operations team
- Keep the schedule tight, full, and organized
Who We're Looking For
We want a CSR who brings energy, accuracy, and personality.
Must Be
- Friendly & positive
- Organized & detail-oriented
- Fast on the computer
- Great on the phone
- Able to multitask under pressure
- Coachable and eager to learn
- Team-first mindset
- Reliable and dependable
About Prostar Services
Our culture is simple:
- A-Team only
- No drama
- No laziness
- Everyone grows
- Everyone wins
Job Posted by ApplicantPro