What are the responsibilities and job description for the CALL-BY-CALL MANAGER position at Parks Coffee?
CALL-BY-CALL MANAGER Prostar Services - Wilson, NC Hourly Performance Bonuses | A-Team Environment | High-Growth Position
Prostar Services is building an A-Team, and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance.
This is NOT an office clerk job.
This is a high-level operations & coaching role for someone who can think fast, communicate clearly, and keep technicians on track in real time.
If you're organized, decisive, confident, and thrive under pressure - this is the role for you.
What You Get
Who We're Looking For
We are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture:
Job Posted by ApplicantPro
Prostar Services is building an A-Team, and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance.
This is NOT an office clerk job.
This is a high-level operations & coaching role for someone who can think fast, communicate clearly, and keep technicians on track in real time.
If you're organized, decisive, confident, and thrive under pressure - this is the role for you.
What You Get
- Competitive hourly pay performance bonuses
- High earning potential tied to team success
- Full-time, year-round position
- Paid holidays & vacation
- Advancement opportunities into Operations, Dispatch Manager, or Service Manager
- A supportive culture - no drama, no slow season, no micromanagement
- Monitor all active service calls as they come in
- Communicate with HVAC & plumbing technicians through Slack
- Provide live guidance, coaching, and next steps
- Ensure technicians follow SOPs and proper diagnostics
- Help identify additional opportunities and system issues
- Track KPIs: revenue per call, callback risk, job accuracy, etc.
- Keep the schedule tight, efficient, and profitable
- Support technicians with information, pricing, and documentation
- Help keep every call clean, profitable, and 5-star
Who We're Looking For
- Strong communicator
- Fast thinker
- Organized and dependable
- Confident decision-maker
- High-energy personality
- Tech-savvy (Slack, ServiceTitan, CRM tools)
- Great at coaching and motivating others
- Can handle pressure and multitasking
- Experience in HVAC/Plumbing/Dispatch/Call Center is a PLUS
- Leadership mindset is a MUST
We are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture:
- A-Team only
- No laziness
- No drama
- Everyone grows
- Everyone wins
Job Posted by ApplicantPro