Collision Assistant (59905)

Job Requirements:

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous waste, OSHA, right-to-know, etc.
• Ensure that all documents are accounted for.
• Wear approved safety glasses when in designated work areas.
• Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to determine the nature of the mechanical problem(s).
• Obtain customer and vehicle data.
• Test-drive the vehicle as necessary.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications, using maintenance menus (if applicable).
• Inspect customers vehicles for additional needed repairs.
• If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
• Indicate on repair order the exact repair instructions, making a special note of the main reasons the customer brought the vehicle in. Repair orders must be legible.
• Provide estimates for labor and parts. If the cost of service cannot be estimated during reception, leave open and contact the customer later, by phone, for approval.
• Establish each customers method of payment. Obtain approval of credit, if necessary.
• Establish time promised.
• Obtain customers signature on repair order; provide customer with a copy.
• Follow up progress of each repair order. Contact customers by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process and appointments.
• Compare final invoice with original repair order.
• Call customer when vehicle is ready, answer any questions on repairs.
• Maintain follow-up program on additional items found in need of repair.
• Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks.
• Inspect all vehicles for body work, notify the customer that the work is needed, provide an estimate for body shop work.

Job Qualifications:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.