Service Shop Foreman (60107)

Job Responsibilities:

• Recruits hire and motivate qualified service technicians.
• Assists technicians in developing their skills.
• Understands and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians equally and fairly.
• Provides technical support for technicians when necessary.
• Executes the service SOP (Standard Operating Procedures) at all times.
• Dispatches repair orders in AutoPoint and monitors technician recommendation guidelines.
• Trains, executes and holds all staff accountable for AutoPoint execution.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Establishes and maintains a customer follow-up program to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the state of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.

Job Qualifications:

• Two to four years of related experience or training, or an equivalent combination of education and experience. 
• Proficiency in MS Outlook, Excel, and Word
• An excellent understanding of work optimization techniques
• Good knowledge of applicable safety regulations and procedures.
• Excellent verbal and written communication skills.
• Strong leadership abilities.
• Good time management and problem-solving skills
• A willingness to work long hours and overtime, if needed.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Automotive Service Excellence (ASE) Certifications recommended