Dispatcher (58512)

Job Responsibilities:

• Implement and maintain an effective dispatch system
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician's skill level.
• Executes the service SOP (Standard Operating Procedures) at all times.
• Ensures Repair Orders are properly dispatched in AutoPoint
• Ensures that all repairs are assigned to technicians equally and fairly.
• Provides technical support for technicians when necessary.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Ensures the proper care, storage, and inventory of special tools.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Assists technicians in developing their skills.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Monitors shop conditions, including cleanliness, safety, and the state of shop equipment. Reports problems to the service manager or dealer
• Review job status frequently, logs status, and report any change in time or cost estimates to the appropriate service advisor or customer.
• Ensures that technicians follow warranty materials disposition procedures.
• Prepares a list of needed service department equipment, supplies, and required repairs and reviews with the service manager as needed.
• Understands and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right to Know, etc.
• Maintain workflow through the shop
• Maintain cleanliness of the shop
• Maintain shop equipment
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains professional appearance.
• Other tasks as assigned.

Job Qualifications:

• High school diploma or the equivalent.
• Two years of experience in a service dealership position.
• Strong organizational, multitasking, and communication skills.
• Excellent listening, customer service, and phone skills.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent oral and written communication skills.