What are the responsibilities and job description for the Business Development Representative - Service position at Parks Automotive Group?
Job Details
Job Location: Parks Chevrolet Kernersville - Kernersville, NC
Position Type: Part Time
Education Level: Not Specified
Salary Range: Undisclosed
Job Shift: Day Shift
Job Category: Business Development
Description
Job Responsibilities:
- Engaging in all training directed by the BDC Manager
- Follow the BDC scripts and guidelines on all inbound and outbound calls
- Ensuring that all calls presented are answered promptly and professional
- Developing proficiency with all features of the BDC CRM Software and associated products
- Ensuring that all information entered into BDC systems is consistent and accurate
- Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMs
- Maintain current knowledge of schedules of personnel throughout the dealerships
- Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
- Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
- Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner
- Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls
- Maintain the essential communication link between the client and the dealership
- Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly
Qualifications
Job Qualifications:
- Proficient in Microsoft Office and Google Docs
- Dealership and call center experience preferred
- Willing to engage in ongoing training
- Ability to read and comprehend instructions and information.
- Skilled at building positive relationships over the phone or via email
- Professional personal appearance.
- Excellent communication skills.
- Must possess strong organizational skills, time management skills, and the ability to multitask
- Demonstrates the ability to interact effectively with dealer personnel at all levels
- Maintains a professional code of conduct at all times.
- Perform other duties as assigned