Business Development Representative - Service (58330)

Job Responsibilities:

• Engaging in all training directed by the BDC Manager
• Follow the BDC scripts and guidelines on all inbound and outbound calls
• Ensuring that all calls presented are answered promptly and professional
• Developing proficiency with all features of the BDC CRM Software and associated products
• Ensuring that all information entered into BDC systems is consistent and accurate
• Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMs
• Maintain current knowledge of schedules of personnel throughout the dealerships
• Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
• Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
• Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner
• Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls
• Maintain the essential communication link between the client and the dealership
• Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly

Job Qualifications:

• Proficient in Microsoft Office and Google Docs
• Dealership and call center experience preferred
• Willing to engage in ongoing training
• Ability to read and comprehend instructions and information.
• Skilled at building positive relationships over the phone or via email
• Professional personal appearance.
• Excellent communication skills.
• Must possess strong organizational skills, time management skills, and the ability to multitask
• Demonstrates the ability to interact effectively with dealer personnel at all levels
• Maintains a professional code of conduct at all times.
• Perform other duties as assigned