TPWD - Customer Service Representative I (Fluctuating Hours)

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include:

• Job Title

• Dates of employment (month/year)

• Name of Employer, Name of Supervisor Description of duties performed

• Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.

• Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.

• College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

• Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application.

• Resumes are encouraged as attachments but will not be used to determine eligibility

• Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.

• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT: Alysha Donaho, (254) 203-4021, Email: Alysha.donaho@tpwd.texas.gov

PHYSICAL WORK ADDRESS: Fort Parker State Park, 194 Park Rd 28, Mexia, TX 76667

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position performs entry-level to routine customer service work including daily office operations at Fort Parker State Park. Provides customer service, performs revenue collection, accounting, and permit sales and automated camper registration. Performs clerical tasks to include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing. Interprets policies and provides information to park visitors and general public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

None required.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid state driver’s license.

PREFERRED QUALIFICATIONS:

Experience:

One year of experience in areas such as general clerical duties, cash handling or customer service.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of administrative and clerical procedures.

Knowledge of general office procedures.

Knowledge of basic mathematics.

Knowledge of telephone procedures and etiquette.

Skill in MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in using standard office equipment.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Ability to accurately handle cash and account for revenue collected.

Ability to prepare and maintain records, files and reports.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to work under stressful conditions.

Ability to learn and use an online registration system.

Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities.

Ability to make sound judgment decisions based upon data available and in short timeframes.

Ability to handle complaints, emergencies, stressful work environments, and high volumes of people courteously and effectively.

Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a high visitation park with overnight camping and day use.

Required to work 10 to 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Hours may be reduced or extended as needed to meet business needs.

Required to adjust to changing schedules.

This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates.

Required to perform manual labor, including lifting supplies and materials up to 20 lbs.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Must conform to TPWD dress and grooming standards, work rules and safety procedures.

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER