TPWD - Customer Service Representative I (Fee Collector)

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include

• Job Title
• Dates of employment (month/year)
• Name of Employer, Name of Supervisor Description of duties performed
• Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
• Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.
• College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
• Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application.
• Resumes are encouraged as attachments but will not be used to determine eligibility
• Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

MILITARY OCCUPATIONAL SPECIALTY CODES:

• 
  More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
• Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
• Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT: Javier de Leon (956) 565-3919 / Email address: javier.deleon@tpwd.texas.gov

PHYSICAL WORK ADDRESS: Estero Llano Grande State Park; 154A Lakeview Drive Weslaco, TX 78596

GENERAL DESCRIPTION:

This State Park is one of the top bird watching destinations in the country and a magnet for eco-tourists. This position helps to maintain this location safe and clean and helps ensure that park visitors have a positive visitor experience.

Under the direction of the Office Manager, this position performs entry-level to routine customer service work. Work involves general clerical duties and providing customer service and information to the public for Estero Llano Grande State Park. Duties include but are not limited to assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors. Provides quality customer service, answers telephones, and provides information and assistance to the general public. Prepares correspondence and reports. Assists in performing and maintaining inventory of concession items for retail sales. Performs preventative maintenance (cleaning/inspecting) of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling, or customer service.

Licensure:

Applicant must possess a valid State driver’s license.

PREFERRED QUALIFICATIONS:

Experience:

Two years experience in accounting, typing, filing, recordkeeping, data entry, word processing, and spreadsheet software.

Bilingual in English and Spanish.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of office practices and administrative procedures.

Knowledge of basic mathematics.

Knowledge of telephone procedures and etiquette.

Skill in using MS Word, Excel, and Outlook.

Skill in effective verbal and written communication.

Skill in using standard office equipment.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Skill in general routine office cleaning.

Skill in basic report writing for completing various daily and weekly reports.

Ability to accurately handle cash and account for revenue collected.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to work under stressful conditions.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to accurately follow instructions.

Ability to maintain confidentiality.

Ability to maintain basic records.

Ability to handle busy telephones.

Ability to handle long lines of customers courteously and effectively.

Ability to learn on-line registration system.

Ability to learn new software applications.

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.

Ability to conduct work activities in accordance with the TPWD safety program.

WORKING CONDITIONS:

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to adjust to changing schedules.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.

Must conform to TPWD dress and grooming standards, work rules and safety procedures.

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER