What are the responsibilities and job description for the Hospital Greeter - Englewood, CO position at Parking Management Company?
Position Summary
The Greeter is responsible for creating a welcoming and supportive first impression for guests, visitors, and staff. This role assists guests by providing directions, answering questions, and offering general support to ensure a smooth and positive experience. The Greeter helps maintain a safe, organized, and friendly environment, serving as a key point of contact for anyone entering the facility.
Primary Objective
To provide a warm, welcoming, and helpful experience for all guests, visitors, and staff by offering guidance, information, and support, while ensuring a safe, organized, and positive environment throughout the entrance and lobby areas.
Essential Duties and Responsibilities
Guest Greeting and Assistance
Welcome all guests and visitors with friendly and professional demeanor, check in vehicles and keys with valet staff, and direct guests to their appropriate locations.
Wayfinding Support
Provide clear and accurate directions to areas, departments, and buildings, ensuring guests feel comfortable navigating the facility.
Guest Assistance
Retrieve wheelchairs and assist guests with mobility needs to promote comfort and accessibility.
Safety and Security Monitoring
Observe and report any suspicious behavior or loitering, helping maintain a safe environment for all guests and staff.
Valet Coordination
Notify valet staff when vehicles are ready to be parked or retrieved, assist with organizing vehicles in the service lane, and retrieve vehicles for guests as needed.
Driveway and Lot Maintenance
Ensure the driveway and parking areas are kept clean, organized, and presentable, including assisting with general cleaning and organization tasks.
Customer Service
Provide prompt, courteous assistance to all guests, responding to requests with urgency and professionalism.
Safety and Reporting
Immediately report any concerns that may impact on the safety, welfare, or integrity of the facility, its staff, or its guests.
Professional Standards
Maintain proper uniform, grooming, and hygiene in accordance with company policies. Adhere to assigned work schedules, including arrival, breaks, and departure times.
Team Participation
Attend all required meetings and training courses and collaborate with team members to ensure a smooth, guest-focused operation.
Work Area Cleanliness
Keep all work and guest areas tidy, always ensuring a clean and welcoming environment.
Additional Responsibilities
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.
Knowledge, Skills, and Abilities
Competency/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High school diploma or general education degree (GED); Customer service/administrative experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
Certificates and Licenses
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
Hospitality, Customer Service & Communication
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Luggage Handling and Safety
Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
Physical Demands
Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.
Work Environment
Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.
Cell Phone Use
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Additional Compensation and Benefits
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
Fair Labor Standards Act (FLSA)
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
PMC is compliant with all state workman’s compensation laws.
Employee Leave
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Job Title: Hospital Greeter
Department: Valet Parking Division
Reports directly to: Account Manager
Schedule: Full-time or Part-time
Status: $18.00 per hour
Compensation: Hourly
The Greeter is responsible for creating a welcoming and supportive first impression for guests, visitors, and staff. This role assists guests by providing directions, answering questions, and offering general support to ensure a smooth and positive experience. The Greeter helps maintain a safe, organized, and friendly environment, serving as a key point of contact for anyone entering the facility.
Primary Objective
To provide a warm, welcoming, and helpful experience for all guests, visitors, and staff by offering guidance, information, and support, while ensuring a safe, organized, and positive environment throughout the entrance and lobby areas.
Essential Duties and Responsibilities
Guest Greeting and Assistance
Welcome all guests and visitors with friendly and professional demeanor, check in vehicles and keys with valet staff, and direct guests to their appropriate locations.
Wayfinding Support
Provide clear and accurate directions to areas, departments, and buildings, ensuring guests feel comfortable navigating the facility.
Guest Assistance
Retrieve wheelchairs and assist guests with mobility needs to promote comfort and accessibility.
Safety and Security Monitoring
Observe and report any suspicious behavior or loitering, helping maintain a safe environment for all guests and staff.
Valet Coordination
Notify valet staff when vehicles are ready to be parked or retrieved, assist with organizing vehicles in the service lane, and retrieve vehicles for guests as needed.
Driveway and Lot Maintenance
Ensure the driveway and parking areas are kept clean, organized, and presentable, including assisting with general cleaning and organization tasks.
Customer Service
Provide prompt, courteous assistance to all guests, responding to requests with urgency and professionalism.
Safety and Reporting
Immediately report any concerns that may impact on the safety, welfare, or integrity of the facility, its staff, or its guests.
Professional Standards
Maintain proper uniform, grooming, and hygiene in accordance with company policies. Adhere to assigned work schedules, including arrival, breaks, and departure times.
Team Participation
Attend all required meetings and training courses and collaborate with team members to ensure a smooth, guest-focused operation.
Work Area Cleanliness
Keep all work and guest areas tidy, always ensuring a clean and welcoming environment.
Additional Responsibilities
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.
Knowledge, Skills, and Abilities
Competency/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High school diploma or general education degree (GED); Customer service/administrative experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
Certificates and Licenses
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
Hospitality, Customer Service & Communication
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Luggage Handling and Safety
Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
Physical Demands
Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.
Work Environment
Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.
Cell Phone Use
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Additional Compensation and Benefits
- Health Benefits – Medical, vision and dental insurance – Upon eligibility
- 401K – Upon eligibility
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Bellevue University – Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.
Fair Labor Standards Act (FLSA)
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
PMC is compliant with all state workman’s compensation laws.
Employee Leave
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Job Title: Hospital Greeter
Department: Valet Parking Division
Reports directly to: Account Manager
Schedule: Full-time or Part-time
Status: $18.00 per hour
Compensation: Hourly
Salary : $5,250