Booth Attendant - Knoxville, TN

Position Summary

The Parking Booth Attendant is responsible for providing outstanding customer service while managing vehicle entry and exit, issuing parking tickets, processing payments, and assisting guests. This position helps maintain a safe, organized, and efficient parking operation while creating a positive experience for every customer.

Primary Objective

Provide exceptional service by accurately processing parking transactions, assisting guests, maintaining accurate records, and supporting the safe and efficient operation of the parking facility.

Essential Duties and Responsibilities

• Greet guests in a friendly and professional manner.
• Issue parking tickets and process cash, credit card, and electronic payments accurately.
• Operate parking equipment and point-of-sale (POS) systems.
• Answer guest questions regarding parking rates, policies, and directions.
• Monitor vehicle entry and exit to maintain efficient traffic flow.
• Balance cash drawer and complete daily transaction and revenue reports.
• Report equipment issues, safety hazards, accidents, or suspicious activity.
• Keep the booth and work area clean, organized, and well-stocked.
• Communicate effectively with team members and management.
• Follow company policies, attendance standards, and safety procedures.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Customer service or cashier experience preferred.
• Basic computer and cash-handling skills.
• Strong communication, attention to detail, and problem-solving abilities.
• Valid driver's license may be required depending on the location.

Physical Requirements

• Ability to sit or stand for extended periods.
• Occasionally lift up to 25 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Flexible availability, including nights, weekends, and holidays.

Customer Service

Deliver professional, friendly, and efficient service while creating a welcoming experience for every guest and representing Parking Management Company with professionalism.

Competency/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses:

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Physical Demands and Work Environment:

This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.

Hospitality, Customer Service and Communication:

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Cell Phone Use:

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency:

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

Overtime:

All non-exempt positions will receive overtime pay (when applicable).

Employee at Will:

Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.

Fair Labor Standards Act (FLSA):

This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave:

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement:

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Salary : $14