What are the responsibilities and job description for the Dispatcher/Customer Service position at Parkers Towing?
We are looking for a full time customer-oriented dispatcher/service representative. The shifts available are during the hours of 7am-7pm or 7pm-7am. This job is not remote, it is at our Peachtree City location. Weekday and Weekend availability is a must. Prior dispatching experience is preferred. The dispatcher will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best dispatchers are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The dispatcher will manage his/her calls as well as the technicians, their locations, trucks, etc. Before consideration a pre-employment drug screen and background check must be completed.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: $12.00 - $20.00 per hour
Benefits:
- Health insurance
Ability to Commute:
- Peachtree City, GA 30269 (Required)
Ability to Relocate:
- Peachtree City, GA 30269: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $20