What are the responsibilities and job description for the Dispatch Supervisor (HVAC Experience) position at Parker & Sons?
Overview
Parker & Sons is currently seeking an HVAC Dispatch Suoervisor to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. This person will supervse the HVAC dispatch supervisor, their daily activity and schedules, and performance of the team. This is a key position, reporting to our Dispatch manager. This is an onsite, in office position.
Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)
What's in it For Me?
- Market Value Compensation starting at 60,000
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will I Do?
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- Ensure the team is meeting metrics as set by company standards.
- Assist with Dispatch questions and training.
- Daily reporting in Excel
- Coaching including weekly check ins and monthly reviews.
- Manage and Distribute duties amongst your team
- Support and coordinate with field staff and department supervisors
- Monitor the dispatch board for technician management and capacity
- Monitor same day and next day routing
- Payroll timecard corrections and approvals
- Engage and Drive team motivation
- Report to Dispatch Manager
- Must be flexible with shifts (primarily looking for M-F 9a-6p, but may need to work a weekend day temporarily during training process to understand all aspects of the department)
Qualifications
Do I have What it Takes?
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- High level of call center and/or dispatch experience in HVAC, Plumbing or Electric industry (2-3-years)
- 2 Years experience working as a Lead/Supervisor specifically overseeing a team (experience includes check ins, reviews, or any type of one on ones with employees)
- Strong computer skills
- Advanced verbal and written communication
- Ability to drive and motivate other team members
- Friendly and outgoing
- High School Diploma or equivalent
- Must be able to pass a background check and drug screen
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.