Operations Manager - Aftermarket

Position Summary

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, the company has been enabling engineering breakthroughs that lead to a better tomorrow.

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Position Summary:

The Staff Level leader for Aftermarket Operations is a strategic and dynamic leader responsible for overseeing and enhancing the aftermarket business segment.

Accountable to achieve results identified by the Corporation’s WIN Strategy and division/business unit Strategy Deployment goals.

This role requires an individual with a proven track record in operational leadership, with a strong focus on driving efficiency, customer satisfaction, and cross-functional collaboration.

This position offers an exciting opportunity to lead and shape the future of aftermarket operations, driving growth and enhancing customer satisfaction in a dynamic industry.

Scope/ Supervision And Interaction:

Provides leadership and strategic management for the Business Unit aftermarket repair station, spares component supply and vendor repair management. Manage a wide scope of multiple/diverse products. May have high volumes on multiple and complex products. Manages directly or indirectly small to larger functional teams within the aftermarket value stream. Has regular interaction with division leadership, SSO leadership, program management, administration, operations, quality, and engineering teams; coordination typically covers multiple sites and may cross divisions or require Joint Venture support. Establish and maintain high level of customer interaction to communicate deliverables, timelines, and concerns. Use commercial acumen to drive business growth and campaigns. Reports to the Site Business Unit Manager.

Essential Functions:

• Provide visionary leadership to the aftermarket operations team, fostering a culture of excellence, accountability, and continuous improvement.
• Responsible to achieve financial, customer service, repair station, supply chain and inventory demand objectives for Commercial and Military aftermarket business.
• Profitably grow the business and achieve Business Unit, Division and Corporate goals monthly, quarterly and annually.
• Work with current and potential customers to promote and leverage company technologies, systems, products and services.
• Establishes and maintains premier customer service.
• Leads strategy deployment for the operation concentrating on Lean Initiatives and Sales growth. Drives Manufacturing, Applications Engineering, and Sales/Marketing functions to ensure operational efficiency and economy.
• Accountable for driving Lean Initiatives throughout the operation to ensure they are fully embraced and implemented.
• Develop a budget plan and manage aftermarket hubs within budget constraints.
• Maintains familiarity with competitive environment within global focal points in UK, US, & Singapore
• Represents the operation at the Business Unit and Division levels.
• Provides leadership by promoting team concepts, coaching, counseling, retaining, mentoring, training, talent management, and individual development.
• Drives a culture of accountability and results through strategy deployment and effective performance management.
• Must continuously maintain the highest degree of customer service, throughput, quality, cost reduction, and people productivity.
• Acts as primary focal point for the Business Unit aftermarket activities and aligns activities with SSO Global Services Leader. Primary site aftermarket point of contact for SSO coordination with the Business Unti Manager, staff, and operations teams.
• Collaborate with various departments, including Sales & Marketing, Design Engineering, Sustainment Engineering, Supply Chain, and Operations, to ensure seamless integration of aftermarket strategies and initiatives.
• Oversee MRO service performance requirements, contracts, deliverables to include PI&R, product performance, MTBUR.
• Advocate for the site aftermarket activities and leadership liaison in the review of a comprehensive Military and Commercial Sales and Earnings Plan (Monthly Rolling Outlook, Fiscal Year, 5-Year and 10-Year), Commercial Spares Catalog, RFQ and AFA review and approval.
• Work with current and potential customers to promote and leverage company technologies, systems, products and services.
• Establishes and maintains premier customer service.
  
  

Qualifications:

• Four (4) year college degree required, with technical major preferred.
• MBA is a plus.
• Minimum of 7-10 years of experience in aftermarket operations, with a proven track record of leadership and cross-functional collaboration.
• Experience in an FAA repair station is a plus.
• Minimum 7 years of operations experience with budgetary and P&L responsibility (e.g. Business Unit Manager, Plant Manager, Aftermarket Contracts, Business Development or Sales, Repair Station Management).
• Commercial acumen to drive business growth and campaigns.
• Thorough working knowledge of principles, industry practices, company products, technology, regulations, and policies related to operations and business for airline, military, or OEM customers.
• Demonstrated ability to organize and manage multiple priorities using effective problem solving / resolution skills and a team focus.
• Excellent interpersonal and communication skills.
• Ability to effectively and persuasively present information to management, customers, and employees.
• Proficiency in project management and operational excellence methodologies.
  
  

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Competitive Compensation

Pay, Benefits, Work Schedule

• Pay Range: $122910 to $215170 annually
• Participation in Annual Incentive Program
  
  

Benefit & Retirement Plans

Parker Offers Competitive Benefit Programs, Including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission