Customer Service Representative

Org Marketing Statement

Marketing Statement:

Baldwin Filters, a brand of Parker Engine Mobile Aftermarket Division (EMAM), is a global provider of heavy-duty filtration products for engine powered equipment. Our mission is to protect our customers’ engines and mobile equipment, from first to last use, through innovative filtration solutions and outstanding customer service. Baldwin offers superb product quality, an extensive distribution network and the industry’s broadest product line. This comprehensive portfolio of filtration products and technologies offers customers a single streamlined source for all their engine and mobile filtration needs.

Our Filters are Found in All Industries Worldwide:

On-Highway (Heavy Duty)
On-Highway (Medium & Light Duty)
Construction
Agricultural
Oil & Gas
Mining & Power Generation
Marine

Join Our Team:

Our global success is based on a simple equation: an empowered workforce operating in a supportive environment fosters innovative ideas and solutions. Join the Parker team and realize your future in making a positive impact on the world.

Position Summary

Receives orders from customers, obtaining all information necessary to process and enter orders into the
computer system. Is responsible for additional paperwork relating to order processing. Responds to all
customer service inquiries/concerns.

Responsibilities

1. Receives orders from customers. Obtains all necessary information to approve the order and enters it into the
computer system.
2. Completes additional departmental paperwork, filing, acknowledgments and memorandums.
3. Responds to customer inquiries regarding billing and shipping errors, backorders, and other service-related
concerns.
4. Advises Regional and District Managers of potential customers or distribution centers within their area.
5. Receives and revises EDI orders.
6. May be assigned as relief operator for switchboard.
7. Assigns priority codes and air freight forms in preparation of order shipments.
8. Completes special paperwork required for special customers order processing.
9. Required to access electronic data imaging files to provide historical information.
10. Is responsible for monitoring backorders and communicating to customers.
11. Operates general office equipment including personal computer, copier, and fax machine.
12. Processes the transfer and sale of non-inventory items.
13. Is responsible for quality and safety of own work and compliance of all company procedures and policies

Qualifications

Required: High school education.

Preferred: High school education with short specialty courses in service related areas and six months experience in a service environment.

Pay, Benefits, Work Schedule

Benefits and Retirement Plans:

Parker offers competitive benefit programs, including:

Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay
Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
Career development and tuition reimbursement
Additional benefits including paid parental leave, short and long-term disability programs, adoption assistance, Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and 13 Company-Paid Holidays.
Participation in Annual Incentive Plan

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.