What are the responsibilities and job description for the Military Account Manager position at Parker Aerospace?
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.
As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.
Services & Support Operations Division
The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.
Military Account Manager (SSO Division – Irvine, CA or Fort Worth, TX)
Position Summary/Essential Functions:
Responsible for increasing market share and retaining existing aftermarket business for assigned customers. Provides on-site customer support and marketing coordination at multiple military, or OEM customers of moderate complexity operating or servicing Parker Aerospace products. Responsible for managing customer relationships by following up on issues and opportunities through frequent communication and ensuring the highest level of customer service.
Scope/Supervision and Interaction:
__x__ Has Direct Reports ____ Does Not Have Direct Reports
Provides leadership for an aftermarket business segment; is the primary contact for assigned customers of moderate complexity and scope. May provide guidance and assign work to other Parker employees (e.g. contract administrators, customer service administrator, and order administration). Coordination may cross multiple sites and divisions. Has regular interaction with customers and Division leadership. Typically reports to division staff or an aftermarket business development manager.
Responsibilities:
1. Acts as primary interface with clients by developing and maintaining on-going, long-term relationships at all levels of the customer’s organization.
2. Develops and maintains industry contacts (suppliers, customers, competitors) in a target market to retain and capture new business. Takes steps to protect and safeguard Parker’s reputation and intellectual property.
3. Serves as the customer’s advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, delivery performance, or support issues with Parker products or services.
4. Ensures long-term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.
5. Assists in the development of proposals and agreements by gathering requirements and opportunities from customers and recommending programs that meet customers’ needs and provides an acceptable level of return. Participates in customer contract negotiation.
6. Defines, recommends, and pursues new business opportunities by researching different types of business to pursue, likely competition, contractual requirements, and pricing strategy (e.g. performance-based logistics agreements or incentives). Understanding of USG contracting process and requirements.
7. Provides oversight of key customer performance areas (delivery, quality metrics) and partners with the divisions to maintain a high level of operational performance.
8. Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. FAR/DFAR, export compliance).
9. Serves as customer expert and resource. Represents Parker at industry events to promote Parker products and services. Shares specialized knowledge with others. May provide leadership to others.
10. Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations.
11. Responsible for customer and internal Program Management Reviews.
Qualifications:
- Bachelor’s degree (BA) in Marketing, Business Administration, Engineering, or related field.
- Eight or more years of increasingly responsible aerospace experience including two or more years of high-level account management, customer relationship management experience, and project and customer program management.
- Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers. Knowledge of USG FAR 12 and FAR 15 contracting & TINA.
- Knowledge and understanding of contractual terms and financial modeling (e.g. pricing; cost analysis).
- Knowledge of program management principles and related business processes and procedures, including technical and business proposal development. Proficient in the use of standard and specialized software applications and reporting tools.
- Ability to develop and maintain positive customer relationships.
- Ability to resolve issues at the appropriate division working level; communicates in an effective manner with internal Division leadership.
- Ability to develop and respond to inquiries or complaints from customers, regulatory agencies (e.g. ITAR export requirements), or members of the business community.
- Interfaces effectively with all levels within customer and Parker entities. Effectively presents information to management and customers.
- - Overnight, long-distance travel may be required.