What are the responsibilities and job description for the Payment Operations Lead position at Park State Bank?
CORE VALUES: Park State Bank’s Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do!
MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.
POSITION SUMMARY:
The Payment Operations Lead serves as the day-to-day team coordinator and subject matter resource for payment operations, supporting ACH, wires, item processing exceptions, Treasury Management service setup, and assigned settlement functions. This role provides workflow oversight, quality control, training support, and escalation management while ensuring adherence to internal controls, regulatory requirements, and service standards. The Lead partners closely with the Payment Operations Manager to drive consistency, reduce errors/exceptions, and strengthen operational risk practices.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:
ROLE QUALIFICATIONS:
Education
Required: High School Diploma or equivalent.
EXPERIENCE
3–5 years in payment operations or related banking operations; strong preference in SilverLake core processing systems. Experience supporting or coordinating with third-party fintech or payment service providers (e.g., ACH, wires, digital payment platforms).
Professional Certifications (Preferred)
Accredited ACH Professional (AAP)
National Check Professional (NCP)
Accredited Payments Risk Professional (APRP)
Strong preference given to candidates who currently hold one or more of these certifications or demonstrate the ability and commitment to obtain appropriate accreditation within a reasonable time frame.
OTHER SKILLS AND ABILITIES
- Strong communication skills
- Customer service focused
- Self-motivated
- Maintain confidentiality of customer information
- Resourceful, well organized, and able to multitask
- Effective problem-solving and decision-making skills
- Strong attention to detail
PERFORMANCE MEASURES:
- Timely execution of Rocks, To-Dos, active participation in L10 meetings
- Demonstration of Core Values
- Adherence to bank policy and procedures
WORKING CONDITIONS:
Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.
WORK LOCATIONS
Please note that we are hiring for only one position, although this opportunity is posted in multiple markets where Park State Bank is located.
We are always on the lookout for talented people to help us become the best. Please review the available office locations below.
NEMN MARKET: Hibbing, Chisholm, Cook, Mt. Iron & Biwabik
DULUTH/NORTH SHORE MARKET: Hermantown, Two Harbors
MINNEAPOLIS MARKET: Minneapolis
GENERAL NOTICE:
This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary.
Requirements:
ROLE QUALIFICATIONS:
Education
Required: High School Diploma or equivalent.
EXPERIENCE
3–5 years in payment operations or related banking operations; strong preference in SilverLake core processing systems. Experience supporting or coordinating with third-party fintech or payment service providers (e.g., ACH, wires, digital payment platforms).
Compensation details: 24-27 Hourly Wage