Customer Support Specialist

Park Security Systems is a locally owned company serving all of Central PA and beyond. We are a growing electronic security company dedicated to providing top-tier solutions and exceptional customer service. We value professionalism, accuracy, and a positive customer experience.

Do you have the desire to help ensure the protection of your community's homes and businesses?

THEN COME JOIN OUR TEAM AND HELP ENSURE THE PROTECTION OF YOUR COMMUNITY!

We are looking for a Customer Support Specialist to manage client communications, maintain accurate records, and support billing processes. This role is essential to ensuring smooth operations and excellent customer satisfaction. Responsibilities include but are not limited to:

• Answer incoming calls, triage requests, and resolve minor customer service issues.

• Update customer contact information and maintain accurate records in our CRM.

• Enter new sales leads into our CRM and ensure proper documentation.

• Update payment methods and billing information in our CRM.

• Send monthly statements and follow up on past-due balances professionally.

• Log all call activity, customer feedback, and service notes in the system.

• Provide friendly, efficient support to ensure client satisfaction and retention.

Qualifications

• Previous experience in customer service, administrative support, or billing preferred.

• Strong communication skills (phone and email).

• Proficient with CRM or field service software.

• Detail-oriented with excellent organizational skills.

• Ability to handle sensitive billing information securely.

• Comfortable working independently and as part of a team.

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee discount
• Flexible spending account
• On-the-job training

Application Question(s):

• What is your salary requirement?

Experience:

• Customer service/billing/inventory: 1 year (Required)

Ability to Commute:

• Altoona, PA 16602 (Required)

Work Location: In person