Airport Customer Service (50294)

Parking Guest Ambassador

Job Purpose:
- To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues.

Key Responsibilities:
- Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication.
- Monitor parking lots to ensure efficient space utilization and prevent congestion.
- Enforce parking regulations, including time limits, and prohibited parking zones.
- Respond to customer inquiries regarding parking availability, directions, and regulations.
- Help customers with parking-related issues, such as lost tickets or vehicle lockouts.
- Maintain regular communication with other parking staff to ensure smooth operations.
- Operate parking equipment, such as gates, ticket dispensers and payment systems.
- Prepare reports on parking activity, including occupancy rates, revenue collected and any incidents.
- Maintain a clean and organized work environment, ensuring the safety and security of the parking area.
- Perform other related duties as assigned.

Employee Benefits: 
-    Medical (PPO or HDHP)
-    Dental
-    Vision
-    HSA (Health Savings Account)
-    Basic Life / AD&D 
-    Supplemental Life / AD&D 
-    Disability Insurance
-    EAP (Employee Assistance Program)
-    401(k) Retirement Savings Plan 
-    Paid Time Off (“PTO”) 
-    Holiday Pay
 

Competencies:

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Effectively present information in one-on-one situations to customers and other employees of the company
• Add, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American money
• Determining causes of operation errors and deciding what to do about it
• Pleasant with others, good-natured, cooperative attitude
• Reliable, responsible, and dependable
• Honest and ethical
• Knowledge of the structure and content of the English language including the spelling and meaning of words
• Aptitude to work independently as well as in a team environment
• Effectively multi-task and adapt to fast paced environment
• Think ahead, connect pieces of information, and coordinate workforce accordingly
• Basic math and computer skills
• Read, write, and comprehend simple instructions, short correspondence, and memos

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• See details at close and far range
• See under low-light conditions and in the presence of a glare or bright lighting
• See objects or movements of objects to ones side when eyes are looking ahead
• Match or detect differences between colors, including shades of color or brightness
• Detect the differences between sounds that vary in pitch and loudness
• Judge the distance of an object
• Know the direction from which a sound originated
• Quickly respond to a signal (sound, light, picture) when it appears
• Listen to and understand information presented through spoken words
• Read and understand information presented in writing
• Make repeated movements of the fingers, hands, and wrists
• Exert maximum muscle force to lift, push, pull, or carry objects
• Keep balance or stay upright when in an unstable position
• Make repeated adjustments to the controls of a machine or a vehicle to exact positions
• Coordinate 2 or more limbs while sitting, standing, or lying down
• Exert muscle force repeatedly or continuously over time
• Use muscle force to propel oneself or to throw an object
• Use abdominal and lower back muscles to support part of the body repeatedly or continuously over time
• Bend, stretch, twist, or reach with body, arms, and/or legs

Work Environment and Physical Requirements: Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Frequently lift and move up to 25 pounds.

Please note, this job posting/description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Salary : $16 - $17