What are the responsibilities and job description for the Airport Customer Service (62482) position at PARK PLACE OPERATIONS INC?
Parking Guest Ambassador
- Overnight Shift 12am - 8am Saturday, Sunday & Monday
Fast Park & Relax – 18899 Snow Road, Brook Park, OH 44142
Job Purpose
At Fast Park & Relax, the Parking Guest Ambassador plays a vital role in delivering a smooth, efficient, and welcoming arrival experience for our guests. This position is responsible for managing parking operations within a designated area, ensuring safe traffic flow, maximizing parking capacity, and providing exceptional customer service.
Key Responsibilities
- Direct incoming and outgoing traffic to available parking spaces using clear hand signals and verbal communication
- Monitor parking areas to ensure efficient space utilization and prevent congestion
- Enforce parking policies, including time limits and restricted zones
- Assist guests with questions regarding parking availability, directions, and procedures
- Resolve parking-related issues such as lost tickets or vehicle lockouts
- Communicate regularly with team members to maintain efficient operations
- Operate parking equipment including gates, ticket dispensers, and payment systems
- Track and report parking activity, including occupancy, revenue, and incidents
- Maintain a clean, safe, and organized parking facility
- Perform additional duties as assigned
Qualifications
- Excellent customer service and communication skills
- Ability to work outdoors in various weather conditions
- Strong attention to detail and problem-solving abilities
- Ability to stand, walk, and direct traffic for extended periods
- Team-oriented mindset with a positive, guest-focused approach
- Previous experience in parking, hospitality, or customer service is preferred
Employee Benefits
Fast Park & Relax offers a comprehensive benefits package, including:
- Medical (PPO or HDHP)
- Dental
- Vision
- Health Savings Account (HSA)
- Basic Life / AD&D Insurance
- Supplemental Life / AD&D Insurance
- Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay
Work Environment
This role is primarily outdoors in a fast-paced, customer-focused setting. Flexibility to work varying shifts, including weekends and holidays, is required.
Join Our Team
At Fast Park & Relax, we take pride in delivering a first-class parking experience. If you enjoy working outdoors, helping people, and being part of a high-energy team, we encourage you to apply today!
Qualifications:Required Education:
- High School Diploma or GED equivalent or an equivalent combination of education and experience.
Required Experience:
- Minimum of one year of experience in dispatching, customer service or a related field.
- Experience handling high-volume phone calls and radio communications.
- Experience working in a fast-paced environment and managing multiple tasks simultaneously.
Required Skills and Abilities:
- Excellent communication skills (verbal and written).
- Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
- Proficient in basic math and computer skills.
- Ability to read and interpret maps and directions.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Ability to adapt to changing priorities and meet deadlines.
- Knowledge of parking procedures (preferred).
- Ability to operate two-way radios and other communication equipment.
- Ability to maintain accurate records and documentation.
- Ability to lift and move up to 25 pounds.
- Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
- Ability to understand and follow written and verbal instructions.
- Ability to communicate effectively in English (both written and spoken).
- Ability to pass a background check and drug screening.
- Must be able to work 12am - 8am.
Salary : $17