Cafe Team Member

JOB DESCRIPTION:

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

Responsibilities

• Demonstrating the highest standards of guest relations and care when assisting guests at the counter.
• Giving advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensuring adequate stock levels of supplies and consumables for café area.
• Managing queues and meeting guest expectations, upsell to maximize profit.
• Keeping the areas tidy and clean including table clearing, removing and washing dishes, and taking out trash.
• Handling guest complaints in the first instance and reporting feedback to the Leadership Team.
• Working within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Rotate stock items as per established procedure
• Ensuring compliance with all health code regulations.
• Keep the kitchen and storage areas clear, well-organized
• Participate in regular staff meetings and training as required
• Other duties as tasked by Leadership
  
  
  

Qualifications

• Minimum of High School Diploma or equivalent required, some College preferred
• Previous restaurant/quick service experience preferred
• Basic math skills of adding and subtracting required
• ServSafe or similar food handling certification preferred
  
  
  

Additional Requirements

• Having a friendly and engaging personality, a good communicator, able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• An effective, well organized and efficient team player with a strong sense of discipline and urgency.
• Holds self-accountable for high personal standards of conduct and professionalism
  
  
  

Physical Requirements

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 pounds.