What are the responsibilities and job description for the Medical Receptionist - Primary Care position at Park Nicollet Health Services?
Job Description
Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care phone coverage team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary
Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.
Clinic Overview
The Park Nicollet Champlin clinic is a team that supports 11 primary care providers (family medicine, internal medicine and pediatrics), we see approximately 100 patients a day. Our clinicians consider our front desk team members colleagues and partners with staff to take great care of our patients. Collaborating with all members of the team is how we have continued excellent patient experience results and maintain high quality patient measures. Our clinic has free surface lot parking and is a short 5-minute walk to Target. We are located right off highway 169 in Champlin. Our team is friendly, engaged, and we love to have fun!
Our primary care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops newborn visits, general office visits, video, and phone visits, in clinic procedures, nurse visits and vaccine clinics.
Clinic Hours And Work Schedule
Our clinic is open to patients 7am - 6pm Monday/ Wednesday and 7am - 5pm Tuesday, Thursday and Fridays, and closed on the weekends."
Work Schedule: Monday – Friday 8am - 4:30pm
Required Qualifications
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care phone coverage team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary
- Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
- Position is responsible for taking patient calls regarding scheduling, medical questions that are routed to the care team and other questions/concerns patients are calling about.
Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.
Clinic Overview
The Park Nicollet Champlin clinic is a team that supports 11 primary care providers (family medicine, internal medicine and pediatrics), we see approximately 100 patients a day. Our clinicians consider our front desk team members colleagues and partners with staff to take great care of our patients. Collaborating with all members of the team is how we have continued excellent patient experience results and maintain high quality patient measures. Our clinic has free surface lot parking and is a short 5-minute walk to Target. We are located right off highway 169 in Champlin. Our team is friendly, engaged, and we love to have fun!
Our primary care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops newborn visits, general office visits, video, and phone visits, in clinic procedures, nurse visits and vaccine clinics.
Clinic Hours And Work Schedule
Our clinic is open to patients 7am - 6pm Monday/ Wednesday and 7am - 5pm Tuesday, Thursday and Fridays, and closed on the weekends."
Work Schedule: Monday – Friday 8am - 4:30pm
Required Qualifications
- 6 months related experience
- Accurate computer/keyboarding skills required.
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
- Strong verbal and written communication
- Strong verbal and written communication
- Human relations sensitivity and customer service skills
- Listening and telephone etiquette skills
- Medical terminology knowledge desirable
- Comfort in asking patients for copays and race collection.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to work in a fast-paced and structured environment.
- Ability to sit for long periods of time.
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.