What are the responsibilities and job description for the Health Care Products Specialist position at Park Nicollet Health Care Products?
Park Nicollet is looking to hire a Health Care Products Specialist to join our Health Care Products team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Assist patients with selection and training of medical product. Responsible for product knowledge and complex billing rules surrounding a variety of medical equipment and supplies. Responsible for maintaining inventory, patient data bases, product displays, tracking and maintaining department equipment and sales transactions. Identifies patient needs by asking clarifying questions to effectively promote our products and service.
Work Schedule:
1.0 FTE; varied hours M-F 8:00AM - 5:15PM
Required Qualifications:
Education, Experience or Equivalent Combination:
One or more years of sales and customer service experience in a DME or business environment with high service standards required.
Knowledge, Skills, and Abilities:
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients.
Must have customer service and sales skills, verbal communication, and telephone etiquette skills.
Needs ability to solve complex problems and work independently.
Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); CRT; Calculator; Printer; Photocopier; and FAX Machine.
Preferred Qualifications:
Education, Experience or Equivalent Combination:
Sales and customer service training a plus.
Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred.
Knowledge, Skills, and Abilities:
Basic PC knowledge including Windows and Microsoft Outlook preferred.
Knowledge of home medical supplies and equipment, product lines and insurance guidelines for reimbursement is desirable.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It’s an important part of our Head Heart, Together culture, and critical to our success.