Medical Receptionist - Team Lead

Position Summary:

Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training. Assist supervisor and or manager with gathering performance feedback and performance measures.

• Assist with daily front desk operations, ensuring efficiency in scheduling and patient check-in.
• Address patient inquiries and concerns with professionalism and empathy.
• Collaborate with healthcare providers and office staff to optimize workflow and patient care.
• Monitor and improve office procedures to enhance efficiency and compliance with regulations.
• Assist with administrative duties such as clinician schedules, reports, training, and organization around frontline processes.

Department Overview:

We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. With a team of 14 clinicians, we see approximately 125 patients (ages 0-100 ) a day. Our clinicians consider our front desk team members as colleagues and really partner with staff to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures. Our campus includes free parking in a parking lot. There are lots of great restaurants and shops to walk to during your break and we are only 0.5 miles from the beautiful lake Minnetonka. Our team is friendly, engaged, and we love to have fun!

Our primary care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops, general office visit, video, and phone visit, in clinic procedures, nurse visits and vaccine clinics.

Clinic hours and Work Schedule:

Our clinic is open to serve patients 7:30am - 6pm M-Tu and 7:30am - 5pm on Wednesday-Friday.

Work Schedule: M-F Day shift

Required Qualifications:

• Knowledge, Skills, and Abilities:
  • Computer skills
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types telephone and headsets, PC, printer, photo copier and fax machine

Preferred Qualifications:

• Previous experience as a medical receptionist or similar role in a healthcare setting.
• Leadership experience or a strong ability to mentor a team.
• Excellent communication and customer service skills.
• Proficiency in medical office software and electronic health records (EHR) systems.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.