Medical Receptionist Primary Care

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Department Overview:

We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. With a team of 11 clinicians, we see approximately 100 patients a day from birth to end of life. Our clinicians consider our frontline team members as colleagues and partner with them to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures. Our campus includes free parking in a parking lot. We are minutes away from the Eden Prairie Mall and have a lot of food options nearby. Our team is friendly, engaged, and we love to have fun!

Our primary care department provides a wide range of services from yearly physicals, Medicare wellness visits, pre-ops, general office visit, video, and phone visit, in clinic procedures, well child visits, and nurse visits.

In this role, the primary duties consist of greeting patients with a warm welcome, checking in patients, assisting patients with scheduling needs, patient forms management, follow up phone calls to patients, electronic medical record tasks, and problem solving. This role also requires excellent customer service, organization, and computer skills.

Clinic hours of operation:

Our clinic is open to serve patients Monday 7AM-6PM and 7AM-5PM Tuesday-Friday.

Work Schedule: Monday – Friday Day shift with occasional Saturdays

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!