Office Coordinator, CPAP

Position Summary:

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule:

Fulltime 1.0 FTE. Monday- Friday 8:30 am- 5:00 pm

Required Qualifications:

Education, Experience or Equivalent Combination:

One or more years of sales/customer service experience in a DME or business environment with high service standards required.

Experience managing customer service issues via telephone

Knowledge, Skills, and Abilities:

Analytical, data entry and mathematical ability

Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook)

Ability to multitask and coordinate projects

Phone customer services skills

Proven proficiency in the operation of the following: Telephone; Personal Computer (Utilizing Applicable Software); Calculator; Printer; Photocopier; and FAX Machine.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

Associate degree or bachelor’s Degree preferred.

Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.

Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred.

Four (4) years clerical/data entry experience preferred.

Prefer previous medical and customer service experience at a Durable Medical Equipment company.

Knowledge, Skills, and Abilities:

Sales and customer service training a plus.

Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable.

Knowledge of medical customer service is beneficial.

Advanced working knowledge of electronic medical record systems is beneficial.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.