What are the responsibilities and job description for the ServiceNow Developer position at Park National Corporation?
Description
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
Job Responsibilities
- Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards.
- Collaborate with architects, product owners, and cross-functional teams in an Agile environment to refine requirements and deliver high-quality, business-aligned solutions.
- Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring secure, reliable, and performant data exchange.
- Create and maintain technical documentation, including solution designs, data mappings, and user guidance to support scalability and knowledge sharing.
- Perform code reviews, participate in testing (including ATF), and support CI/CD processes to ensure solution quality and maintainability.
- Troubleshoot production issues, conduct root cause analysis, and implement enhancements to improve platform performance, stability, and user experience.
- Adhere to organizational security, compliance, and ServiceNow development standards, contributing to continuous improvement of platform governance and best practices.
- Support and guide junior developers through knowledge sharing and code review participation.
- Monitor and support the ServiceNow platform to ensure high availability, uptime, and performance, proactively identifying and resolving issues.
- Perform activities in support of periodic platform upgrades.
- Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
Skills
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Ability to influence others
- Ability to build collaborative relationships
- Ability to develop or mentor others
- Ability to work as part of a team
- Organizational Skills/Detail Oriented
- Analytical Thinking
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Technical Expertise
Education - Certifications - Work Experience
- High School diploma or equivalent required
- Bachelor's degree in computer science, information systems, or related or equivalent relevant work experience
- 3 years development experience with ServiceNow
- 3 years experience with ServiceNow modules such as ITSM, FSO, Flow Designer, ITOM, or CSM
- Familiarity with JavaScript, HTML, CSS, REST APIs, JSON, and other relevant technologies.
- ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA)
SCHEDULE
Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on-site days (M, T, W) in office location in Newark, OH. A minimum 40 hours is required per week.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.