What are the responsibilities and job description for the Senior ServiceNow Developer position at Park National Bank?
Flexible Work Arrangement: 3 days (M, T & W) on-site in Newark, Ohio or Miramar, Florida; 2 days remote.
*This role is not eligible for sponsorship*
RESPONSIBILITIES #Ll-Hybrid
- Design, develop, deploy, and support custom applications, integrations, and workflows within the ServiceNow platform.
- Collaborate with architects, developers, and cross-functional teams to deliver and support business solutions.
- Create and refine prototypes for user testing and feedback analysis.
- Review and maintain technical documentation, including architecture diagrams and user guides.
- Conduct quality assurance testing to identify and resolve defects or issues.
- Troubleshoot and resolve production issues and defects.
- Ensure compliance with company policies, technical and security standards, and recommend ServiceNow platform governance.
- Mentor other developers, assist in code reviews, and oversee deployments.
- Contribute to the evolution of standards and best practices.
- Ensure uptime and stability of the ServiceNow platform.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
- Deliver a consistent, high level of service within our Serving More standards.
- Other duties as assigned.
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
- High School diploma or equivalent required
- Bachelor's in computer science, software engineering or related field experience preferred
- 5 years development experience with ServiceNow
- 4 years with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
- Familiarity with JavaScript, HTML, CSS, and other relevant technologies
- ServiceNow Application Developer (CAD) and/or ServiceNow System Administrator (CSA) certifications preferred
TRAVEL REQUIREMENTS AND OTHER INFORMATION
Minimal travel within Park footprint, potential expansion areas, or for conferences and seminars is expected.
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
SCHEDULE
Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on-site days (M, T, W) in either office location in Newark, OH or Miramar, FL. A minimum 40 hours is required per week.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
