What are the responsibilities and job description for the Internal Communications Specialist position at Park National Bank?
JOB RESPONSIBILITIES
- Write and edit various internal communication pieces, such as intranet articles, talking points,
- Q&A responses, fact sheets, video scripts, presentations, online/digital content, and email messages
- Research and coordinate information on assigned topics; determine relevance of information to target audiences and appropriate method for distribution
- Analyze data and feedback to help determine ways to improve audience engagement
- Contribute to creative themes and techniques employed by the team
- Identify strategic opportunities and recommend opportunities for improvements
- Support and assist with special projects, meetings, presentations and events (both virtual and live)
- Own weekly associate content program in support of internal comms goals, including overseeing
- ideation, writing content, managing approval flow, and reporting on any outcomes or measures of success
- Edit and proofread internal communications for teammates and internal clients
- Assist with executive level communication, such as all-associate emails
- Manage internal digital channels as needed
- Integrate Park’s employer brand consistently across all communications and channels.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPENTENCIES
- Previous Banking experience a plus
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Leadership/Management Skills
- Ability to influence others
- Ability to build collaborative relationships
- Ability to develop or mentor others
- Organizational Skills/Detail Oriented
- Analytical Thinking
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Technical Expertise
- Strategic Planning and Decision Making
- Creativity
- Highly skilled in writing, editing, & proofreading
EDUCATION AND EXPERIENCE
- Must possess a high school diploma or equivalent
- Bachelor's Degree related to communication, publish relations, or journalism
TRAVEL REQUIREMENTS
Travel throughout Bank's footprint as needed for events and determined by business need.
Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
SCHEDULE
Typical office hours are Monday through Friday 8am to 5pm. This position is hourly and non-exempt. This position is remote - candidate must live within Park's footprint.