What are the responsibilities and job description for the Banking Center Manager - Zanesville East Office position at Park National Bank?
- Role not eligible for sponsorship*
- Demonstrate understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision; lead all aspects of retail sales and service for the banking center and market area.
- Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff
- Develop and promote a work environment that actively encourages Park's Promises and Serving More bank philosophy; including ensuring customer issues are resolved professionally and timely; supporting associates to take ownership of customer issues and work with them in providing care; manage difficult situations.
- Provide leadership through effective, monthly goals communication and mentoring; share retail goals and objectives and link banking center efforts to support the retail line of business during branch meetings and individual coaching sessions with direct reports.
- Develop associates skills and abilities by actively providing direction and support; utilize Retail Training courses and other opportunities through Learning and Development.
- Utilize Contact Management and the Bank’s Customer Relationship Management (CRM) module to establish and retain key customer relationships through active portfolio management.
- Develop relationship through various channels and facilitate referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer.
- Serves as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information.
- Responsible for Deposit Account origination (acquisition and retention), including, but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
- Originate or refer Consumer Loans.
- Expectation to frequently attend market area community events and volunteer time and talents while representing the bank.
- Expectation to travel to regional and corporate headquarters (Newark) or out of State (minimal and preplanned) for retail meetings and training opportunities. Additional travel may be necessary between branches in market for various reasons.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
- Interpersonal/Customer Service Skills
- Written and verbal communication
- Ability to understand and follow directions
- Adaptable to change
- Basic computer skills
- Leadership/Management Skills
- Ability to influence others
- Ability to build collaborative relationships
- Ability to develop or mentor others
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Strategic planning and decision making
- High School Diploma or Equivalent Required
- 2-3 years of Supervisory Experience preferred
- 1-2 years of Retail Banking Experience preferred
Operating hours are Monday through Friday 9:00am - 5:00pm and Saturday 9:00am-12:00pm. Expected number of Saturday shifts on average per month is 2-3. Some community and other events may require evening working hours on occasion. This position is salary exempt and full-time. The expected hours for full-time salary exempt positions is 44-48 per week. A minimum of 40 hours is required.