Turndown Attendant - Housekeeping

Organization- Park Hyatt Chicago

Summary

Elevate Luxury: Support Impeccable Guest Experiences as a Turndown Attendant at Park Hyatt Chicago

About Us

Park Hyatt Chicago is a modern luxury landmark in the heart of the Gold Coast, offering an intimate, residential‑style experience steps from the city’s premier cultural and shopping destinations. Consistently recognized by Forbes Travel Guide for exceptional service, the hotel features 182 elegantly appointed rooms and suites with curated art, spa‑inspired bathrooms, and serene city or lake views.

Every detail—from our award‑winning dining to our tranquil spa and impeccably maintained public spaces—reflects our commitment to understated luxury and personalized, genuine care. At Park Hyatt Chicago, we create meaningful, memorable experiences through world‑class hospitality.

THE ROLE

We are seeking a detail-oriented and passionate Turndown Attendant to join our distinguished housekeeping team. You will be responsible for ensuring that each guest room is immaculately clean, organized, and prepared to the highest standards of luxury for the guest's turndown experience. Your role will be essential in creating a seamless, five-star service for our guests, maintaining the refined elegance and impeccable attention to detail that Park Hyatt is known for. Responsibilities will include but are not limited to:

• Provide turndown service: Perform turndown duties, including adjusting bed covers, fulfilling guest preferences (e.g., filling ice buckets), and replenishing amenities, linens, and preparing sofa bed mattresses.
• Performs Room Attendant duties in occupied rooms and check-out rooms: Clean, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, and bathroom) according to procedure.
• Anticipate guests' needs: Find opportunities to personalize the service experience for each guest. Be familiar with all hotel services and features, local attractions, or activities to respond to guest inquiries accurately.
• Support housekeeping operations: Assist with other housekeeping tasks as needed.
  
  

As a Turndown Attendant, you are a vital ambassador of our luxury standards. Your attention to detail, efficiency, and commitment to care will help create the serene, refined environment our guests expect from a Forbes‑recognized property. Through your work, you will contribute to the smooth flow of the housekeeping department and play a key role in delivering the understated, personalized service that sets Park Hyatt Chicago apart.

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WAGE INFORMATION The hourly rate for this position is $26.50. This position is also eligible to earn overtime and premium pay under certain circumstances.

SHIFT INFORMATION: This position will primarily be an afternoon shift. Availability and flexibility to work varied schedules, including evenings, weekends, and holidays, based on business needs is important.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY

Hyatt is a global leader in hospitality, connecting the world through care. We create more human, authentic, and meaningful experiences for our colleagues and guests across 69 countries. When our people are at their best, we can deliver the best.

WE’RE OPENING DOORS FOR ALL

No matter where you are in your career journey, you’ll find a home at Hyatt. Every day brings opportunities to grow, explore new paths, and discover a career you may never have imagined. We believe in opening doors, expanding horizons, and supporting your personal and professional development.

“CARE CONNECTS US” IS OUR GUIDING PRINCIPLE

Care is at the heart of everything we do. It shapes how we treat each other, how we serve our guests, and how we build a culture rooted in warmth, empathy, and respect. It’s our superpower—and it’s how we create inclusive, welcoming environments together.

Benefits

• Health Benefits: Eligibility & coverage provided and administered through Local 1 Union.
• Pension Plan: Participation & contributions managed through Local 1 Union.
• Monthly Fitness Reimbursement: Available up to a specified monthly limit.
• Qualified Parking & Transit Program: Pre-tax benefits available, subject to eligibility.
• Paid Time Off: Vacation, holidays, and sick days provided in accordance with Local 1 Union policy.
  
  

PERKS

• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.
  
  

Qualifications

• Housekeeping Experience: Minimum 1 year of experience in housekeeping or public areas within a luxury or Forbes‑rated environment.
• Service Culture: Demonstrated commitment to delivering warm, polished, and discreet service in all guest‑facing and back‑of‑house interactions. Strong communication skills are required for this role.
• Operational Support: Proven ability to support room attendants, manage supply distribution, and maintain organized, guest‑ready floors and public spaces.
• Attention to Detail: Strong ability to uphold the highest standards of cleanliness, presentation, and overall hotel appearance.
• Technical Skills: Familiarity with professional cleaning equipment, chemicals, and safety procedures aligned with luxury hospitality standards.
• Efficiency & Reliability: Highly dependable with the ability to work independently while contributing to a collaborative, service‑focused team.
• Physical Capability: Able to regularly lift, push, pull, and transport linens, carts, and equipment as part of daily operations.
• Shift Stamina: Comfortable standing, walking, and remaining physically active throughout a full shift.
• Schedule Flexibility: Availability to work varied schedules, including evenings, weekends, and holidays, based on business needs.
• Luxury Mindset: Genuine passion for elevated hospitality and a desire to contribute to the seamless, refined guest experience that defines Park Hyatt Chicago.
  
  

Join Park Hyatt Chicago and become part of a legacy where excellence isn’t just a standard—it's a way of life. Elevate your career with us.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.