In-Room Dining Order Taker

Join Park Hyatt Chicago: Where Exceptional Service Meets Unforgettable Experiences.

ABOUT US:

Park Hyatt Chicago offers a truly elevated guest experience rooted in thoughtful service and refined elegance. As part of our commitment to personalized luxury, our In-Room Dining Team delivers restaurant-quality meals—featuring a curated selection from the acclaimed NoMI Kitchen—directly to our guests’ rooms, providing comfort and excellence around the clock. This is a unique opportunity to be part of a service-focused team offering discreet, attentive hospitality in a luxury setting.

THE ROLE:

As an In-Room Dining Order Taker at Park Hyatt Chicago, you serve as the first point of contact for guests seeking an exceptional private dining experience. Through genuine hospitality, refined communication, and meticulous attention to detail, you curate memorable in-room dining moments by anticipating guest preferences, offering thoughtful menu recommendations, and ensuring every request is executed with precision.

This role partners closely with the In-Room Dining service team to coordinate seamless meal deliveries, personalized amenities, and special requests, ensuring each experience reflects the sophistication and personalized service synonymous with Park Hyatt. The Order Taker is also responsible for accurately processing guest transactions, including room charges, credit card, and cash payments, while maintaining the highest standards of professionalism and discretion.

Every interaction is an opportunity to create a lasting impression. The ideal candidate is warm, intuitive, and detail-oriented, with a passion for delivering personalized luxury service that exceeds guest expectations and reinforces Park Hyatt Chicago's reputation for exceptional hospitality.

Key Responsibilities:

• Deliver gracious, personalized service by professionally handling all in-room dining orders with warmth, efficiency, and attention to detail.

• Anticipate guest needs and confidently recommend menu selections, enhancements, and special offerings to elevate the dining experience.

• Coordinate seamlessly with In-Room Dining Servers and culinary teams to ensure timely, accurate, and flawless delivery of meals, amenities, and special requests.

• Maintain thorough knowledge of menus, ingredients, dietary accommodations, hotel offerings, and luxury service standards.

• Create meaningful guest connections through thoughtful communication that reflects the elegance and sophistication of the Park Hyatt brand.

• Uphold Forbes Travel Guide and Hyatt luxury service standards in every guest interaction.

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WAGE INFORMATION: The hourly rate for this position is $26.50. This position is also eligible to earn overtime and premium pay under certain circumstances.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY:

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

WE’RE OPENING DOORS FOR ALL:

No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

“CARE CONNECTS US” IS OUR GUIDING PRINCIPLE:

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

BENEFITS:

• Health Benefits: Eligibility and coverage provided and administered through Local 1 Union.
• Pension Plan: Participation and contributions managed through Local 1 Union.
• Monthly Fitness Reimbursement: Available up to a specified monthly limit.
• Qualified Parking & Transit Program: Pre-tax benefits available, subject to eligibility.
• Paid Time Off: Vacation, holidays, and sick days provided in accordance with Local 1 Union policy.

PERKS:

• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

• Experience: Minimum of 2 years' experience within In-Room Dining or within a food service hospitality role, in a luxury or high-end restaurant environment.
• Skills: Strong communication and interpersonal skills, with the ability to engage effectively with guests, take orders accurately, and provide detailed menu recommendations.
• Attention to Detail: Ability to ensure order accuracy, timely delivery, and high standards of presentation to enhance the guest experience.
• Customer Service: A demonstrated commitment to providing exceptional service with a focus on creating a welcoming, personalized dining experience for each guest.
• Physical Stamina: Ability to handle the physical demands of the role, including standing for long periods and working in a fast-paced environment.
• Team Collaboration: Ability to work efficiently with the kitchen, bartenders, and servers to ensure smooth and seamless service.
• Professionalism: Consistently maintains a polished and professional appearance, reflecting the high standards of Park Hyatt Chicago and NoMI Kitchen.

• Availability: Flexibility to work any shift including weekends and holidays as required to meet the needs of our guests and the business.

  
  

Join Park Hyatt Chicago and become a part of an elite team that defines the future of luxury dining. Here, excellence is not just expected—it’s celebrated.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.