FRONT OFFICE HOST (OVERNIGHT)

Where Stillness Meets Sophistication — Become an Overnight Front Office Host (Part-Time) at Park Hyatt Chicago

ABOUT US:

In the heart of Chicago’s distinguished Gold Coast, Park Hyatt Chicago stands as a sanctuary of modern luxury—an intimate, art‑forward retreat where design, culture, and intuitive service come together with effortless grace. With sweeping views of Lake Michigan and a legacy shaped by quiet refinement, our hotel offers a haven for the discerning traveler seeking serenity, beauty, and connection.

At Park Hyatt, we believe that hospitality is a craft. Every welcome, every gesture, every farewell is an opportunity to create a moment that lingers. The Front Office is the first chapter of that story—setting the tone for each stay and ensuring every guest feels genuinely cared for.

THE ROLE:

As a Front Office Host – Overnight (Part‑Time), you will be the calm, reassuring presence that guides our guests through the most tranquil hours of the night. Your warmth, poise, and polished professionalism will shape experiences that feel seamless, personal, and deeply considered.

You will welcome late‑evening arrivals with grace, support guests throughout the night with thoughtful attentiveness, and ensure that every interaction reflects Park Hyatt’s signature elegance. Whether assisting with arrivals and departures, coordinating with overnight teams, or responding to guest needs with quiet confidence, you will embody the essence of understated luxury.

You will also have the opportunity to elevate the guest experience through thoughtful, intuitive upselling—offering room enhancements and premium experiences that align naturally with each guest’s preferences.

This role is more than a front desk position—it is an invitation to create moments of stillness, connection, and quiet luxury that stay with our guests long after the sun rises.

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WAGE INFORMATION:

The hourly rate for this position is $26.75, reflective of the competitive compensation offered at Park Hyatt Chicago. This position is also eligible for overtime and premium pay under applicable circumstances.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY:

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

WE’RE OPENING DOORS FOR ALL:

No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

“CARE CONNECTS US” IS OUR GUIDING PRINCIPLE:

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

BENEFITS:

Monthly Fitness Membership Reimbursement: Available up to a specified limit.

Qualified Parking & Transportation Tax Exemption: Subject to eligibility.

PERKS:

Discounted Colleague Rate Room Nights: Available based on room availability.

Complimentary Room Nights: Offered based on availability.

Complimentary Meals: Available in the colleague dining room.

On-Site Bike Rack: Provided for colleague use.

• Luxury Experience: Minimum of 2 years in front office, concierge, or guest relations within a Forbes‑rated or luxury hotel environment.

• Guest Service Excellence: Passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values.

• Communication Mastery: Exceptional verbal and written communication skills, with the ability to lead briefings, coach colleagues, and navigate complex guest interactions with grace.

• Operational Organization: Strong ability to manage shift transitions, room assignments, VIP arrivals, and multiple priorities while maintaining flawless service flow.

• Problem‑Solving: Resourceful and calm under pressure, with a solution‑focused approach to service recovery and operational challenges.

• Technical Proficiency: Familiarity with PMS systems (Opera, Reserve, Colleague Advantage), Microsoft Office Suite, and POS systems.

• Upselling Confidence: Ability to offer room upgrades and personalized enhancements with elegance and intention.

• Graceful Presentation: Impeccable demeanor and presence aligned with five‑star service standards.

• Sustained Presence: Comfortable standing for extended periods and remaining at the front desk for long intervals while upholding a poised, guest‑ready presence and refined service standards.

• Schedule Flexibility: Ability to work all overnight shifts, including weekends, and holidays, to support the operation as needed.

Join Park Hyatt Chicago and become part of a legacy where excellence isn't just a standard—it's a way of life. Elevate your career with us!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.