Loan Servicer II

Role:
By emphasizing ONE Park, ONE mission, ONE team, the Loan Servicer II assists the credit union by ensuring that information is accurate and maintaining credit union record files with established processes to minimize credit union risk and/or losses. This role provides a proficient level of loan servicing knowledge, demonstrating the ability to work with loans of moderate complexity. Significant emphasis is placed on knowledge of mortgage servicing and escrow requirements. This role also serves as a departmental resource for others.

Essential Functions & Responsibilities:

Performance Measurements:
1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
Vibrant Connections
Inclusive Excellence
Bold Compassion
Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To service loans, work reports and submit required data timely.
4. To perform timely disbursement of escrow payments.
5. To cross sell credit union products and services.
6. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
7. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
8. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
9. To maintain working knowledge of mortgage servicing and compliance, both within the credit union and from the industry overall.

Knowledge and Skills:
Experience Three years to five years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Extensive knowledge of real estate servicing practices and compliance is necessary. Should be able to run spreadsheet and word processing software.

Physical Requirements
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.
PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.
While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.