What are the responsibilities and job description for the Customer Support Assistant position at Park 6 Logistics?
At Park 6 Logistics, we are committed to delivering reliable logistics solutions through operational excellence, exceptional customer service, and a team-driven approach. Our success is built on professionalism, efficiency, and a dedication to creating positive experiences for both clients and employees. We believe in fostering a supportive workplace where individuals can grow their careers while contributing to a dynamic and fast-paced environment.
Job Description
Park6 Logistics is seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.
Responsibilities
Job Description
Park6 Logistics is seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.
Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Assist customers with service-related questions and provide accurate information.
- Maintain and update customer records and account information.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Track and document customer interactions and follow-up activities.
- Process requests, orders, and service updates accurately.
- Monitor customer satisfaction and escalate issues when necessary.
- Support administrative tasks related to customer service operations.
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Professional and customer-focused attitude.
- Ability to work effectively both independently and as part of a team.
- Strong attention to detail and problem-solving skills.
- Basic proficiency with computer systems and office software.
- Ability to adapt in a fast-paced work environment.
- Competitive salary
- Opportunities for career growth and professional development
- Supportive and collaborative work environment
- Comprehensive training programs
- Paid time off and company holidays
- Stable full-time position
- Employee recognition and advancement opportunities