Customer Service Officer

Company Description

At Park 6 Logistic, we are dedicated to delivering excellence in logistics, brand representation, and client experience. Our work is built on precision, innovation, and reliability. As we continue expanding our presence in new markets, we are looking for professionals who can embody our values and represent our brand with confidence, clarity, and professionalism. Joining our team means stepping into a dynamic environment that values growth, strategic thinking, and long-term career development.

Job Description

We are seeking a dedicated Customer Service Officer to join our team in Austin, TX. The ideal candidate will serve as a professional, reliable point of contact for clients, ensuring that every interaction reflects our company’s commitment to outstanding service. This role involves supporting daily customer inquiries, coordinating logistics information, and maintaining strong communication channels to enhance client satisfaction.

Responsibilities

• Provide timely and professional responses to customer inquiries regarding services, shipments, and account information.
• Coordinate with internal teams to ensure accurate delivery updates and service resolutions.
• Maintain detailed records of client interactions and logistics documentation.
• Support clients by identifying solutions, clarifying information, and ensuring a smooth experience throughout the service process.
• Handle scheduling, follow-ups, and service confirmations with accuracy and attention to detail.
• Uphold company standards and contribute to a respectful, efficient, and client-focused environment.
  
  

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with professionalism and organizational accuracy.
• Problem-solving mindset with a focus on customer satisfaction.
• Comfortable working in a fast-paced, service-driven environment.
• Reliable, detail-oriented, and committed to delivering high-quality support.
  
  

Additional Information

• Competitive salary: $47,000 – $51,000 per year
• Professional development and growth opportunities
• Supportive and collaborative work culture
• Skill-building environment with ongoing training
• Stable full-time position with long-term career potential